Advanced Workspace Support Tech

Associate's degree is required or equivalent experience plus a minimum of 3 years of relevant experience.

Due to the nature of work performed within our facilities, U.S. citizenship is required.

Imagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems.

At GDMS, we apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between.

Your Responsibilities:
As an exceptional problem solver, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, network, and telecommunications systems. You'll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers, and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We'll rely on you to handle 2nd tier problems that the 1st tier or service desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues.

What you'll experience:

• Technologies that aren't just top-notch, they're often top-secret
• A team of bold thinkers committed to exploring what's next
• Opportunities to gain new knowledge - as it's discovered

What you bring to the table:

• An Associate's degree or equivalent professional experience, with at least 3 years in a relevant field.
• A committed adherence to strict security protocols and regulations.
• Proficient in maintaining basic infrastructure services, including support for laptops, desktops, internet issues, and troubleshooting of hardware and software.
• Skilled in operating system imaging and deployment processes.
• Demonstrates customer service expertise, with a minimum of 3 years in a computer technician support role.
• Effective at managing and prioritizing a variety of tasks and service requests from both online platforms and in-person interactions.
• Strong communication skills, capable of clear verbal and written exchanges to facilitate team coordination and problem-solving efforts.
• A keen attention to detail in all aspects of work.
• Competent in maintaining accurate asset management records.
• Adept at addressing challenging situations with professionalism and efficiency.
• Experienced with the Microsoft O365 suite, including proficiency with Microsoft Teams & OneDrive.
• Familiarity with Service Now, though not mandatory.
• Familiarity with scripting and programming languages, though not mandatory.

What sets you apart:

• Creative thinking with the ability to multi-task
• Being a collaborative team member who excels in group settings and celebrates shared achievements.
• Offers a unique perspective that enhances team dynamics, with the confidence to voice new ideas.
• Commitment in continuous professional growth and skill enhancement.
• Focus on expediting the operational readiness of fellow employees with dedication to the mission.
• Skilled in devising rapid and inventive problem-solving strategies.

Target salary range: USD $32.05/Hr. - USD $34.38/Hr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world's most advanced defense platforms even smarter. Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran