Student Learning Centers (SLCs) Program Assistant- Pool

Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college and strongly encourage applications from candidates who recognize and honor the important role that equity, diversity, and inclusion brings to an educational community. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. We are recognized nationally as an, Achieving the Dream "leader college" and our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We seek to recruit and retain a workforce that:

• Reflects the diversity of our community.
• Values intellectual curiosity and innovative teaching.
• Is attracted by the campus mission promoting equitable access to educational opportunities.
• Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
• Welcomes difference and models respectful interaction with others.
• Engages effectively with the community both within and outside of TCC.

• Assist Program Specialist/Coordinator in overseeing front desk staff, front desk staff work, and the daily function and operation of the center:
• Assist Program Specialist/Coordinator and Program Director in keeping all staff updated regarding center policies and procedures and follow them consistently.
• Be an initial point of contact in the tutoring center.
• Role model excellent customer service, referral skills, and student support.
• Be familiar with the resources and services offered in the tutoring center, Student Learning Centers (SLCs), and TCC and communicate clearly with others about these resources/services.
• Collaborate with Program Specialist/Coordinator to assist in developing, training, mentoring, and supporting the front desk team, offering informal feedback, and developing and leading regular Front Desk Discussion Groups.
• Assist students at Front Desk where needed and organize, tidy up, and clean the front desk and tutoring center as needed, and delegate these duties when appropriate;
• Determine student-facing program needs (materials, information, space, supplies, etc.) and report to supervisor;
• Collaborate with supervisor, as well as Lead and Head staff, to delegate, coordinate, and complete center projects;
• Open and/or close the center when needed;
• Maintain excellent communication with Director, tutoring staff and supervisor;
• Participate in all center related trainings;
• Work on other program related tasks as requested by the supervisor.
• WTC: Oversee the WTC handout library and manage Workflows resources;
• SEMTC: Administer the calculator rental program: running reports, creating billing spreadsheets, placing and removing holds, collecting resources and other related tasks. (must have excel experience)
• SEMTC: Manage overdue resources: create a list, contact students, and other related tasks.

Minimum Qualifications

• High School graduation or equivalent, or TCC student.
• 2 years' experience with customer service.
• Proficiency with word, excel, and outlook.

• Current TCC student or TCC graduate.
• Previous work experience in one of TCC's Tutoring Centers.
• Previous leadership experience.
• Commitment to multiple quarters is preferred.
• Previous experience with TutorTrac, TracCloud, or similar database.

• Successful completion of a criminal history background check prior to employment.
• Commitment of 12-17 hours per week.

• Ethics and integrity and sound professional judgment.
• Excellent customer service skills; including establishing, building and maintaining internal/external customer satisfaction.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ability to communicate effectively with staff and students.
• Skill in building and maintaining internal/external customer satisfaction.
• Ability to follow directions and meet the demands of the department.
• Organizational and study skills.

Application Material & Procedures
Complete application packages must include the following

1. TCC online application which includes education and employment history and 3 professional references. Incomplete applications will not be accepted.
2. Cover letter. In your cover letter, describe how your background and experience align with the responsibilities for this position.