Business Education Center (BEC) Program Specialist 2 Pool

Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college and strongly encourage applications from candidates who recognize and honor the important role that equity, diversity, and inclusion brings to an educational community. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. We are recognized nationally as an, Achieving the Dream "leader college" and our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We seek to recruit and retain a workforce that:

• Reflects the diversity of our community.
• Values intellectual curiosity and innovative teaching.
• Is attracted by the campus mission promoting equitable access to educational opportunities.
• Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
• Welcomes difference and models respectful interaction with others.
• Engages effectively with the community both within and outside of TCC.

• Perform clerical duties such as filing, answering the phone, printing handouts, keeping area organized, and maintaining correspondence through BEC email.
• Provide information about the BEC and college policies and procedures to students, staff, and faculty. Refer students to appropriate tutoring programs as well as other campus programs/resources when appropriate.
• Act as liaison between the BEC and other departments and divisions on campus; work closely with them to ensure that the center meets the needs of TCC students.
• Be the initial contact point for student, staff, and faculty issues or complaints that arise related to the BEC.
• Coordinate publicity efforts for the BEC (Coordinate class visits, create flyers, update Facebook page, send emails, etc.)
• Evaluate, update, and document policies and procedures and communicate regularly with BEC staff (check-ins, reminders, monitoring staff and giving formal and informal feedback, etc.).
• Participate in the recruitment, interviewing, and hiring of new BEC staff.
• Assist with training, scheduling, and monitoring new and current employees.
• Responsible for center shift coverage: Collect quarterly staff availability, create and share schedule, ensure continued coverage.
• Assist with budgeting and spending for supplies. Maintain inventory of supplies and recommend order levels to keep sufficient supplies on hand.
• Coordinate development of business student support materials, including handouts and online resources.
• Collect, compile and report BEC data.
• Participate in combined center and/or TCC wide trainings.
• Tutor in business related classes when needed.
• Perform related duties as assigned.

Minimum Qualifications

• Associates degree or higher in a business-related field from an accredited college or university, or equivalent education/experience.
• GPA of 3.0 or higher in related courses to be tutored
• Proficiency with word, excel, and outlook.
• Familiarity with higher education environments including but not limited to academic support programs and/or student leadership programs

• Bachelor's degree in a business-related field
• Current TCC employee or TCC graduate.
• Previous tutoring experience.
• Previous leadership experience.
• Familiarity with Canvas and TracCloud
• Ability to tutor all, or most, courses taught at TCC in a specialization area: Accounting, Business, Computer User, Economics, Business Mathematics, and/or Information Technology.
• Experience working with at risk or underprepared students.

• Successful completion of a criminal history background check prior to employment.
• Commitment of 10-17 hours per week.

• Ethics and integrity and sound professional judgment.
• Excellent customer service skills; including establishing, building and maintaining internal/external customer satisfaction.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ability to communicate effectively with staff and students.
• Skill in building and maintaining internal/external customer satisfaction.
• Ability to follow directions and meet the demands of the department.
• Organizational and study skills.

Application Material & Procedures
Complete application packages must include the following

1. TCC online application which includes education and employment history and 3 professional references. Incomplete applications will not be accepted.
2. Cover letter. In your cover letter, describe how your background and experience align with the responsibilities for this position.
3. Copies of transcripts for all colleges and universities attended (unless already submitted for active/current position at TCC)