Operations Coordinator

Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.

We are looking for a Operations Coordinator that provides ongoing support to our Community Residential Services for Adults Program management with quality assurance by monitoring compliance with state, industry regulations and Bancroft policies and procedures.

Provides ongoing support to program management to ensure that the programs operate in compliance with established Bancroft policies and procedures, Division of Developmental Disabilities (DDD) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, Department of Human Services (DHS) and Commission on Accreditation of Rehabilitation Facilities (CARF) standards, and applicable state/local/federal regulations at all times.

1. Completes routine audits of all on-site binders. Forwards results of such to Sr. Director and Director.

1. Compiles data for OMS reports.

1. Compiles data for Risk management reports. Completes CSA and Director reports on a monthly basis.

1. Tracks compliance to all required training. Maintains database for all CSA employees.

1. Conducts quarterly on-site Health and Safety checklists for each site.

1. Provides trend analysis reports as requested by Sr. Director.

1. Provides assistance to programs in order to maintain adherence to CARF accreditation and DDD licensing standards.

1. Monitors use of vehicles using GPS and telephone via online monitoring of calls being recorded.

1. Tracks compliance to Investigation recommendations and to DDD Plan of Correction reports.

1. Assists programs in development and updating of Annex A's.

1. Actively participates in special projects related to the operations and daily activities of the Program site, as necessary or as required.

1. Actively participates in the development and implementation of performance improvement systems.

1. Serves as a role model to persons served by projecting a positive self-image of professionalism, appearance, courtesy, conduct, honesty, fairness, confidentiality, personal integrity, and a respect for the fundamental rights, dignity, and privacy of others.

High School diploma or equivalent required with a minimum of three years of related work experience required.

Special Skills:

Demonstrated ability to effectively communicate both verbally and in written form required. Basic math skills required. Effective interpersonal and organizational skills required. Operative knowledge of MS Office Word and Excel spreadsheets required. Valid driver's license required in incumbent's legal name and current address with no provisional restrictions. Minimum 18 years of age required.

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.