Customer Care Site Manager

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

*This position is a full time in office leadership role - 5 days/week onsite at our Green Bay Associated Center*

This person will,

• Be responsible for ensuring all service levels across all channels (calls, emails, social media, web chat) and quality and responsiveness expectations for the business lines we support are met.

• Foster a strong customer advocacy focused environment by maintaining a well-trained, highly skilled staff with emphasis on quality customer service, retention and proactive service that is prepared to exceed ever changing, increasingly complex customer demands.

• Manage the interviewing & hiring process for all new colleagues of Customer Care & act as the liaison with temporary staffing agencies, as well as, handle complex colleague situations, performance management, and personnel situations.

• Provide assistance to Supervisors on high level customer complaints to assure complete and agreeable solutions to save relationships while limiting exposure to the company.

Requirements
Education

• Bachelor's Degree in Management or equivalent combination of education and experience Required

• Master's Degree in Banking or Leadership related field Preferred

Experience

• 5-7 years in a Call Center Manager role and demonstrated ability to lead multiple teams. Required

• 7-10 years in a Financial Services Contact Center Manager or Director role Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on,and.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contactif you need an accommodation at any time during the interview process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice. Know Your Right to Workor.

Associated Bank isPay Transparencycompliant.