Account Coordinator/Inside Sales Team Lead
VSP Global | |
United States, New York, Melville | |
April 30, 2024 | |
With minimal supervision, support and assist supervisor by providing leadership, training, and coaching to unit. Provide analytical support as the subject matter expert to determine business processes.
Coordinate and manage the workload of the team by evaluating the workload, assigning and distributing projects, and determining and monitoring deadlines to meet standards of performance Conduct various types of analyses including data, feasibility, impact, technical, and workflow/processes to support business decision making Conduct internal and external research to gather data and accomplish objectives Provide training and coaching on processes, procedures and system tools to new team members Represent the department on corporate and divisional projects as needed; communicate impacts and work with management to develop solutions Act as first contact for urgent or escalated issues raised by Clients, Brokers, and Sales Team; identify resource for resolving escalated issues and delegate or handle response as appropriate to ensure highest level of customer satisfaction Inform supervisors of trends in staff performance identified through observation and feedback Monitor the phone system to ensure appropriate phone coverage is provided at all times; provide input to supervisors for developing phone coverage schedule Assist Supervisors with special projects to support organizational and departmental objectives Job Specifications Two to four years of customer service or administrative support experience Experience managing a heavy workload Proficient in a Windows environment with word processing, spreadsheet application, and data entry Excellent communication and interpersonal skills to effectively communicate plan and installation information Ability to have a solution-oriented approach to work Demonstrated ability to identify and resolve moderately complex problems Must be flexible and adaptable Ability to stay focused and productive during times of ambiguity Ability to provide effective feedback for and/or skills at process improvement Type 35 wpm Preferred Skills Prior Wholesale and/or Eyewear experience Experience in fast-paced customer service/distribution environments Ability to mentor and train new team members effectively under a supervisor's guidance Detail-oriented and efficient, ensuring accuracy and optimized order entry Experience acquiring, building, and managing new client accounts with strong communication and relationship-building abilities Excellent data analytical skills and creation of SOPs to improve operational efficiency Ability to insightfully support field sales reps and resolve client/sales team issues with a collaborative and problem-solving approach Proactive problem-solving skills, effectively handling urgent client/sales team issues, exceeding expectations, and building positive relationships Skilled in collaboratively contributing to supervisor's special projects with initiative and organizational skills Strong Excel skills, with the ability to manipulate data and generate reports. SAP experience is a valuable bonus Able to thrive in evolving situations and handle changing demands with agility #LI-HYBRID #LI-MARCHON Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here. Salary Ranges: $17.00 - $27.50VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. |