Product Support Engineer - (Portuguese/English fluency preferred) SHIFT: Monday - Friday 9AM-6PM CT
Workiva, Inc. | |
401(k) | |
United States, Iowa, Ames | |
2900 University Boulevard (Show on map) | |
April 29, 2024 | |
The Product Support Engineer (PSE) is responsible for responding to customer issues across our Workiva platforms. Support consists of troubleshooting issues with customers and support, identifying problems, researching answers, and guiding the customer through corrective steps. A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A PSE provides product level expertise and technical expertise to solve for escalated issues. They are responsible for owning the customer experience and improving our ability, as a business, to support our customers' dynamic needs. What You'll Do:
What You'll Need Minimum Qualifications
Preferred Qualifications
Remote - Ready Excellence
How You'll Be Rewarded Salary range in the US: $25.00 - $43.00A discretionary bonus typically paid annually Restricted Stock Units granted at time of hire 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.We strongly encourage and welcome people from historically marginalized groups to apply. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email . Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-MW1 |