Relocation Manager

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Enterprise offers career opportunities in our with an.

Job Description Summary:

Duties and Responsibilities

• Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions.
• Supports the AVP in all aspects of the renovation process, specifically relocation.
• Coordinates the delivery of notices and packing materials to residents. This is executed through the relocation specialist.
• Oversees and manages the relocation specialists.
• Organizes and attends resident meetings.
• Provides accurate and consistent reporting to multiple internal departments.
• Arrange transportation and housing for relocating residents.
• Serves as the secondary logistics coordinator of the move process for residents. Attends resident moves when the relocation specialists are not available.
• Develops and maintains move schedules in coordination with other departments.
• Serves as the secondary point person for resident questions regarding the relocation process.
• Maintains records and reports of expenses.
• Creates processes and systems to track and report on projects in a timely and accurate manner.
• Serve as best practices champion to ensure that the relocation process provides the best resident customer service.
• Performs other related duties, as required.
• Supports onsite property management as needed.
• Attends project meetings as requested.

Experience, Education, Training and Qualifications

• Excellent Customer Service Skills
• Bachelor's degree preferred.
• Demonstrated ability to communicate effectively orally and in writing.
• Two years of experience in affordable property management preferred including resident relocation experience.
• Excellent communication and facilitation skills.
• Superb organizational skills with the ability to prioritize and handle multiple simultaneous assignments while maintaining commitment to deadlines.
• Advanced skills in MS Office products including Excel, Word, PowerPoint and Outlook; proficiency with Internet applications and software.

Supervisory Responsibilities:

• This position has supervisory responsibilities.

Total Rewards at Enterprise:

Physical Demands and Work Environment

The physical demands and work environment characteristics described here represent those that must be met by an associate to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions; however, the work tasks described here require strength and stamina.

While performing the job duties, the associate is often required to read, write, use hands to finger, handle, or feel objects or controls, reach with hands and arms, talk, and hear, and lift heavy items. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. For safety purposes, work shoes/boots (non-tennis shoes) are a requirement. The associate must also have the ability to access all areas of the community without the assistance of an elevator.

While performing the duties of this job, the associate must be available to work for temporary or extended periods at other locations, including property locations within or near transitional neighborhoods. The associate may be required to work extended periods of time at a computer.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The employee must be able to work in a fast-paced environment with a demonstrated ability to manage and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. The employee is expected to adhere to all company policies, including the code of conduct and conflict of interest, and work to the highest industry professional standards.

Enterprise Residential provides attractive levels of Paid Time Off, which employees are to use, and there are a number of company-paid holidays. Enterprise Residential supports a positive work-life balance.

Equal Opportunity of Employment and Statement of Non-Discrimination

Enterprise Residential is an equal opportunity employer. Qualified applicants for this position will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.