Office Team Lead - Home Care Services - Roanoke based

Supporting Home Care Services. Position located in the Home Health office.

Oversees the details of maintaining an efficient and professional office by serving as team leader, role model, coach and facilitator for staff. Performs additional functions related to office operations to meet specific needs of the department. Serves as a resource person for patients, physicians, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to office operations. Refers complex or potentially significant issues to manager/director, including issues regarding compensation, work hours, and working conditions. Stays aware of organization developments and initiatives that they can adopt for their work group.

• Prioritizes and performs clerical duties to maintain basic office workflow functions as primary responsibility or back up and as applicable to the worksite: greets, screens, and provides service to patients and visitors; processes mail, faxes and other documents; performs data entry, word processing, and spreadsheet functions; runs and maintains reports; researches and resolves issues; and other duties as assigned by the Site Manager/Director.
• Contributes to the interview and performance review processes as requested by the Manager/Director. Assists manager/directors in assuring staff competence and contributes to staff performance development for the central resource center.
• Demonstrates customer focused telephone etiquette to ensure all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately. Effectively manages a high volume of calls and/or resolves complex patient issues.
• Collaborates with management regarding fiscal management. Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, provides input to budget process and resource needs and expense control.
• Functions as resource center data specialist. Assists with collection of data for monthly operations meeting and other departmental initiatives utilizing various data and other informational input sources.
• Serves as a back-up resource for responsibilities of the Department Secretary.
• Proficient in using electronic medical records systems to document, locate, and disseminate, as needed, medical record information of patients accurately and in accordance with established policies, procedures, and federal law. Maintains strictest confidentiality, adheres to and attains established quality standards in all responsibilities and accountabilities.
• Serves as a resource for Managers / Director.

Education: Associate degree or equivalent combination of education and experience required.

Experience: Minimum of three (3) years prior experience in Central Resource Center or medical office setting required.

Other Minimum Qualifications: Must successfully complete orientation and competency validation for position. Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills. Ability to use electronic medical records. Ability to multi-task essential. Strong PC software skills in word processing, spreadsheets, database and presentation software required (e.g., Microsoft Office Suite). Business writing skills with the ability to compose documents, including correspondence, agendas, minutes, reports, etc. may be required based on departmental needs.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.