Business Systems Specialist- Contact Center
Coca-Cola Bottlers' Sales and Services | |
United States, Florida, Tampa | |
May 08, 2024 | |
Job Summary
The Business Systems Analyst (BSA) will be responsible for providing contact center system administration support for the Business Services organization. This individual will leverage his/her knowledge to improve business processes or to develop new capabilities that will improve the customer service delivery experience for our customers making customer service a distinct competitive advantage for Business Services North America and the Coca-Cola system. In addition, this role will work closely with business stakeholders to understand their needs and leverage contact center system tools such as Genesys to deliver results. This role will participate in all phases of BSNA projects including planning, project executions, pilots and post-project implementations and roll-outs which involve contact center tools such as Genesys. This role will establish collaborative relationships with operational teams and will assist with challenges encountered during the implementation of contact center tools solutions. Duties and Responsibilities
Key Skills and Abilities
Education Requirements
Years of Experience
Required Travel
Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion. Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs. Company Message
Coca-Cola Bottlers' Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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