Sr. Technical Support Analyst
Johns Hopkins University | |
United States, Maryland, Baltimore | |
May 06, 2024 | |
This is a unique opportunity to work in a Johns Hopkins-owned retail technology store (the "Johns Hopkins Tech Store") supporting Apple and Dell products and accessories for Johns Hopkins faculty, staff, and students. We are a Sr. Technical Support Analyst whowill be responsible for delivering an exceptional technology experience to Johns Hopkins constituents for purchasing or servicing products available either in-store or through traditional Hopkins purchasing methods. To service customers, the incumbent will need to be well-versed in current mobile computing technologies and familiar with how these devices integrate and perform in the Hopkins computing environment. The individual will be certified in hardware repair on a variety of platforms and will possess the tools and knowledge to provide repair services when needed. Specific Duties & Responsibilities
Minimum Qualifications
Preferred Qualifications
Classified Title: Sr. Technical Support Analyst |