Sr. Systems Engineer

IT@JH Enterprise Management, Monitoring and Security (EMMS) is seeking a Sr. Systems Engineer who will play a critical role in designing, implementing and maintaining technologies that provide persistent virtual desktops for IT staff, non-IT staff and researchers at Johns Hopkins University and Medicine. The position will collaborate with cross-functional teams to ensure optimal performance, security and scalability of the virtual desktop solution.

Specific Duties & Responsibilities

• Design, deploy, and manage virtual desktop service offerings based on current and emerging use cases.
• Automate virtual desktop deployment, administration, and retirement tasks utilizing PowerShell, APIs, and orchestration technologies.
• Monitor and troubleshoot virtual desktop performance, connectivity, and user experience issues.
• Collaborate with IT teams and the rest of Enterprise Management, Monitoring, and Security team to implement security best practices including systems management, access controls, conditional access policies, and network security.
• Create and modify reports for operational, security, and financial stakeholders

Specific Devices, Software, Projects

• Azure Resource Manager.
• PowerShell scripting.
• Microsoft Active Directory (AD).
• Azure Active Directory/Microsoft Entra ID.
• System Center Configuration Manager (SCCM, MCM).
• System Center Orchestrator (SCORCH).
• System Center Service Manager (SCSM).
• Azure DevOps or similar platforms.
• Microsoft SQL.
• Microsoft SQL Reporting Services.

Scale/size of Area, Project and/or System Supported

• The scale is "big-E" Enterprise. All Hopkins affiliates, including international locales.
  
• Users: 100,000+
• Systems: 100,000+
• Complexity is at the highest.

On-call Requirements

• Part of a weekly on-call rotation for the services provided by the EMMS team.

Special Knowledge, Skills & Abilities

• Must demonstrate strong critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality
• Must demonstrate exemplary customer service skills.

• Bachelor's Degree.
• Six years related experience (Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
• Proficiency for creating, managing and retiring persistent virtual desktops on any platform.
  

• Familiarity with Azure services including Azure Resource Manager, Azure Active Directory, and related APIs.
  

• Strong scripting skills (PowerShell, Python, or similar)
  

• Experience performing Operating System Deployment with MDT/SCCM/MCM.
  

• Experience creating and modifying Microsoft SQL queries and reports.
  

• Familiarity with JSON formatting.

• Experience with creating and managing virtual systems in Azure using templates, automation, and SCCM/MECM/MCM.
  

• Familiarity with Azure Security Center, Log Analytics, and KQL.
  

• Knowledge and proficiency in Splunk.
  

• Knowledge of virtual networking in Azure, segmentation, and security.

Classified Title: Sr. Systems Engineer
Role/Level/Range: ATP/04/PF
Starting Salary Range: $84,700 - $148,300 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Mon-Fri, 8:30am-5pm
Exempt Status:Exempt
Location:Remote
Department name: IT@JH EMMS
Personnel area: University Administration