Manager, Training Operations

Job Description

The Manager of Training Operations and Staff Development oversees the training team, ensuring the effective delivery of training programs. This role requires a balance of management skills and knowledge of training best practices. This role involves strategic development and execution of training programs, ensuring they align with organizational objectives and employ modern learning methodologies. This position plays a critical role in fostering employee development and retention, and in driving the organization's success through effective staff training and development. Must be legally authorized to work within country of employment without sponsorship for employment visa status (e.g., H1B) now and/or in the future.

Job Responsibilities

• Team Management: Lead, mentor, and manage the training team with effective staff scheduling and evaluation.
• Technology Integration: Utilize advanced training tools and technologies.
• Performance Metrics: Establish and monitor key performance indicators for training effectiveness.
• Continuous Improvement: Implement a feedback mechanism for training enhancement.
• Employee Development: Drive employee career progression and retention initiatives.
• Access Infinite Campus production customer data and production data in public test adhering to the practices and procedures outlined in the master security guidelines
• Other related duties as assigned

Desired Background

• Experience in training operations management.
• Strong leadership and communication skills.
• Knowledge of current training trends and adult learning principles.
• Proficiency in using training technologies and platforms.

Performance Expectations

• Ability to foster a collaborative and continuous learning environment.
• Measuring and enhancing the effectiveness of training programs using appropriate metrics and feedback.
• Demonstrably contributing to employee skill enhancement, retention, and career development.
• Ensuring training strategies are in sync with overall business objectives.
• Continuously seeking and implementing improvements in training content, methods, and delivery
• Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
• Ability to lead a team and manage multiple resources in a high-interrupt environment

Position must adhere to the practices and procedures outlined in the master security guidelines.

*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.