CQI/Data Coordinator

POSITION TITLE: Clinical Quality Improvement Coordinator

REPORTS TO: Operations Manager

DEPARTMENT: Operations

LOCATION: Hillsboro, Oregon

FLSA STATUS: Exempt

SUMMARY: The Clinical Quality Improvement Coordinator (CQIC) is responsible for the overall clinical and regulatory compliance for all company ground resources in Washington County, Oregon. The CQIC must possess extensive knowledge of clinical metrics and quality assurance and improvement measures. They will be expected to use their knowledge, skills, and abilities (KSAs) to focus on the details of working with complex technical data. The CQIC should have the KSAs to improve clinical outcomes with a deep understanding of the model for improvement.

ESSENTIAL FUNCTIONS/DUTIES

• Oversees the quality assurance and continuous improvement program.
• Reviews all aspects of emergency medical services clinical performance. -To include medical protocol compliance, patient care and treatment, patient care documentation, and adherence to patient confidentiality standards.
• Oversees the clinical metrics in FirstPass in conjunction with the contract Medical Director, and Washington County EMS (WCEMS) oversight.
• Conducts and coordinates, in conjunction with the contract Medical Director, formal quality assurance meetings and investigations.
• In conjunction with the contract, Medical Director reviews the company's medical protocols and makes recommendations for improvement.
• Reports deviations in the standard of care and medical protocols, patient care documentation standards, and radio protocols and recommends remedial training.
• Coordinates and works with the training department on a regular basis.
• Maintains operational data and generates reports.
• Coordinates with outside agencies such as PSAP, AMR dispatch or medical facilities and staff as needed to ensure continued process improvement goals are met. This will be accomplished through regular attendance at stakeholder meetings. The majority of meetings will be virtual, however, some travel to meetings will be required.
• The ability to communicate and coordinate with data analysts at AMR and WCEMS.
• Attends the EMS Advisory Council meetings to communicate with all representatives. Shares information regarding training department activities, changes in the standing medical orders and any quality assurance needs.
• Other related duties as assigned.

MINIMUM QUALIFICATIONS:

Education/Licensing/Certification:

• High School Diploma or GED
• BLS, ACLS, PALS, PHTLS, or equivalent certifications
• Current State of Oregon Paramedic license
• Valid driver's license
• The following is preferred: Six Sigma Green Belt certification or credentials as a Certified Professional in Healthcare Quality Improvement or equivalent certification.

Experience:

Minimum of 3 years' experience in the direct delivery of pre-hospital advanced life support as a Paramedic.

Knowledge and Skills:

• Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.
• Knowledge and understanding of Just Culture.

Why Choose AMR? is one of 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at Learn how our are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at .

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

Check out our careers site page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.