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ASSIST
University of California Office of the President | |
remote work | |
United States, California, Oakland | |
1111 Franklin Street (Show on map) | |
April 21, 2024 | |
For UCOP internal applicants, please login to the internal candidate gateway at: UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Department Overview 50% Program Management: Serves as the lead coordinator of ASSIST program services and system support, with delegated team lead responsibilities as well as primary responsibilities in technical planning and coordination; also serves as the program liaison between ASSIST and its technical system vendor. Leads and directs a wide variety of projects and follows through with all levels of the ASSIST team and relevant stakeholders across the UC/CSU/CCC/AICCU systems and beyond. Oversees and reports to the ASSIST Program Director on the technical vendor's performance relative to program objectives, statements of work, and commonly accepted agile software development metrics. Supports ASSIST Program Director with budget management and forecasting and regular documentation of progress on technical and operational milestones. Prioritizes, monitors, and tracks the timely resolution and completion of service/system issues reported through project management software. Communicates user stories, use cases, and workflow requirements to technical vendor as well as resulting outcomes to other ASSIST staff. Establishes and maintains system integration points between ASSIST and its program partners. Develops proposals and recommendations to guide and support a broader strategic direction for the ASSIST program. Makes high-level contacts of a sensitive nature with designated stakeholders, requiring discretion and diplomacy to negotiate with or persuade representatives operating within the ASSIST governance structure to adopt proposed solutions or program/process recommendations. 40% Program/Policy Analysis & Planning: Provides in-depth, complex analyses as a specialist in ASSIST/transfer articulation policy and procedures. Leads efforts to assess multiple factors related to meeting existing and new customer needs across all ASSIST functions to serve the UC/CSU/CCC/AICCU segments. Compiles and prioritizes ASSIST user/stakeholder service requests and translates business requirements into technical requirement specifications. Develops and advocates solutions to program issues, including developing and planning for new system features, policies, or business processes to support transfer articulation, general education course review, and other related processes. Creates business systems and functional requirements documentation for approved changes to the ASSIST system and related interface services. Evaluates ASSIST data and system components, working directly with internal and external constituents. Formulates test cases and performs/coordinates integration, system, and operational acceptance testing of ASSIST system development and enhancements. Analyzes changes in external regulations, legislation, UC/CSU/CCC/AICCU policies, and reviews and recommends best practices for the ASSIST program. Proposes, leads, and/or participates on policy, strategy, and planning committees and working groups. Guides operational planning and recommends policies or procedures for possible implementation, in response to direction from leadership, including the ASSIST Executive Management & Oversight Committee (EMOC) and other technical/policy advisory committees. 10% Intersegmental Communications & Reporting: Develops and coordinates program/policy communications to targeted stakeholders. Compiles, organizes, and distributes system release notes to ASSIST users. Devises strategies for UC/CSU/CCC/AICCU user education of the ASSIST system, policies, and procedures and communicates such opportunities as needed. Drafts and presents complex proposals representing various ASSIST stakeholder needs and requests, including problem identification, potential costs/benefits, and viable options. Researches and delivers reports, briefings, executive summaries, and presentations. Experience
Skills and Abilities
Preferred Qualifications
Education
Travel Requirements Benefits: For information on the comprehensive benefits package offered by the University visit: ADDITIONAL INFORMATION This position is eligible for a remote work arrangement within the state of California. The selected candidate must reside within the state of California or be willing to relocate. HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is April 9, 2024. The position will be open until filled. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. As a condition of employment, you will be required to comply with the University of California , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: or email the Human Resource Department at: . |