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RETAIL COORDINATOR
Lumos Networks | |
paid time off, paid holidays, 401(k) | |
United States, North Carolina, Thomasville | |
25 Salem Street (Show on map) | |
April 18, 2024 | |
RETAIL COORDINATOR
Thomasville, NC 27360, USA
Req #1667 Tuesday, March 19, 2024
Company Overview We're Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com) The Position The Retail Coordinator is responsible for daily, monthly, and yearly sales quotas-new customer sales, feature sales, etc. Must provide excellent customer service to current customers in the form of taking payments, answering billing questions, troubleshooting phone issues, and developing a customer base. Typical rep handles 50 customer issues daily. Handle in store operations with inventory counts and equipment exchanges and returns. Cash management of a money drawer daily. Sell other, more complex lines of business such as DSL, Fiber (BXL, Video and landline telephone) and Long Distance. Use a sales process that incorporates service and feature sales with each customer. Act as a trainer in the store for new employees. Training may include the sales process, system usage, handset education, and company procedures The Retail Coordinator will need to have a solid understanding of wireline communications, fiber products and be self-motivated with a drive to succeed. Duties & Responsibilities:
Qualifications
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Other details
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