Patient Access Specialist II

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At Johns Hopkins Hospital Health System we offer an excellent Benefits Package, to include:

• Affordable healthcare
• Paid Time Off (PTO) and company paid holidays
• Tuition Assistance
• Life and disability insurance
• Opportunities for career development
• Employee discount program - travel, tickets, dining and more!

Patient Access Specialist II Position Summary:

The Patient Access Specialist performs clerical duties according to the job description that contributes to the operation of the unit.

Patient Access Specialist II Key Accountabilities:

• Receives inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI.
• Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (Meditech, IDX, OCIS, MOSAIQ or EPIC).
• Provide patients with information on physicians, directions to locations and educational materials.
• Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested.
• Provide high quality customer service on every call.
• Promote teamwork and call center success.
• Responsible for satisfying the customer and maintaining the image of JHM.

Work Schedule: FT, Day shift, 40 hrs/wk (Remote)

Work Location: Baltimore, MD

Patient Access Specialist II Qualifications:

• High school diploma or GED required. Minimum of two years of college preferred.
• Minimum of two (2) years related of experience in medical office, hospital, medical call center or similar customer service environment.
• Working knowledge of medical and insurance terminology, medical insurance plans, billing, regulations, especially managed care plans.
• Proficiency on multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.) Must meet call performance, schedule adherence, data accuracy and quality standards.
• Certification on host systems EPIC, Meditech, OCIS, MOSAIC and IDX as appropriate within introductory period.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.