Assistant Dining Room Manager

We have fantastic opportunity for a passionate Assistant Dining Room Manager to join our vibrant team. The successful candidate will have managerial experience in dining services consumed by a diverse population of faculty, staff, and students, ensuring quality and satisfaction. This is a 12 month, fully benefitted position.

This position serves as a managing support role, and is a hospitality leader and member of the Dining management team. This highly visible role supervises and participates in all of the daily operations for Sutton Commons, Roanoke College's all-you-care-to-eat dining center in order to provide excellent culinary and hospitality experiences. With an annual operating budget of over $10 million, the Sutton Commons serves over 1,500 meals daily to students, faculty, staff, and campus guests. This position helps to ensure facility readiness to accept guests during hours of operations, and may provide some support to other foodservice operations in the Colket Center and within Dining. The Assistant Manager reports to the Dining Manager and in is the lead front-of-house supervisor in the absence of the Dining Manager.

Key Responsibilities:

• Supervising front-of-house operations.
• Use a Point of Sale machine to obtain payment transactions from customers including cash, credit, and tap-to-pay options.
• Ensure compliance to food safety, sanitation, workplace safety standards, and other department and college policies.
• Working with unit financials by filing daily deposit records, maintaining sales and inventory records, and support other financial tasks to meet operation and department's financial goals.
• Help plan and prepare for special events and functions.
• Direct customer interaction and management of employees.
• Conduct Human Resources including: training, performance planning and evaluation, etc..
• Report any equipment, facilities, or maintenance issues as they are identified.
• Accurately record temperatures, sales data, inventory levels, and other pertinent data as needed.
• Manages and controls inventory: places orders, receives stock; checks invoices, maintains quality control, takes periodic physical inventories.
• Support department equipment inventory and maintenance processes.
• Work to achieve high quality customer and client satisfaction scores.
• Prepare signage, announcements, and other communication and marketing collateral. Performs and/or coordinates various public relations activities.
• Creates a positive environment and successfully motivates and manages team.

Minimum Qualifications:

• Strong verbal and written communication skills in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management.
• Excellent decision making and reasoning skills, and excellent ability to solve problems.
• Excellent and effective interpersonal and work leadership skills to provide guidance to staff.
• Strong knowledge in food service operations
• Ability to effectively respond to a high-pressure environment and/or unpredictable outcomes.
• Effective leadership and interpersonal skills to provide guidance, coaching and mentoring to subordinates of various levels and within various job families
• Familiarity with business and management principles involved in planning, leadership techniques, and coordination of people and resources.
• Ability to teach others how to do something.

Preferred Qualifications:

• Advanced computer skills and experience with computerized menu management systems and knowledge of office and industry software applications, including word processing, spreadsheets, database management, e-mail and web-based applications. Ability to learn new programs.
• Experience managing college & university food service operations.
• Experience working with menu management and time clock software.

Education & Experience:

• Ability to compute basic math and read and write the English language.
• 
  Education or professional experience equivalent to:
  
  
  1. Associate's degree in culinary arts, hospitality management, business management or related field, plus 2 years of equivalent food service experience, or
  2. Equivalent education and Food Service Experience with thorough knowledge in food service operations.
  
  
  
  
• 1+ years' experience in a foodservice leadership/supervisory role.
• Familiarity with safe food service principles and VA Dept. of Health guidelines.

Special Conditions of Employment:

• 
  Satisfactory conviction history.
  
• Maintain a valid VA driver's license, a clean DMV record and successful completion of required Roanoke College driver training programs.
• Current Serve Safe Certification or within 6 months of employment, and renewed as needed.
• Dining services staff are considered essential personnel. In the event of a university closure, modification, or suspension due to weather or other emergency condition, this position is expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension.
• Availability to work flexible hours, including evenings, weekends, and holidays, to accommodate operational needs.

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society's most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we're building on momentum and offering a Roanoke experience for today's students and a legacy that belongs to every Maroon.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.