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Police Information Operator(Job Id 2027)

City of Omaha
paid holidays, sick time
United States, Nebraska, Omaha
1819 Farnam Street (Show on map)
September 29, 2023

Posting Type: Open Competitive

Work Type: Full-Time

Nature of Work: This work involves operating the Police Department voice radio communications system, conveying and receiving history information from the National Law Enforcement Teletype System (NLETS), and entering and retrieving criminal data for the National Crime Information Center (NCIC) and the Nebraska Crime Information System (NCIS). Task assignments are rotated among incumbents assigned to the Data Unit. Assignments of incumbents in the Telephone Response Squad are not rotated. Incumbents perform their duties with relative independence and receive guidance from a superior as needed and must be willing to work a variety of shifts/schedules including nights, weekends and holidays.

Education and Experience: (The knowledge, skills, and abilities may be acquired through, but are not limited to, the following combination of education and/or experience.)

High school graduation or its equivalent AND One (1) year of experience in general clerical work

Special Qualifications: Must pass a typing test with a net accuracy of forty-five (45) words per minute with 90% accuracy at the time of application. Access the typing test here:


Must be willing to submit to and pass a background investigation.

Pay Range: $21.26 with step increases to $25.82/Hourly

Benefits: Forty-hour work week; twelve days of paid vacation per year for the first five years, sick leave, and twelve paid holidays. The City offers an employee group health insurance which includes major medical for individual or Family plan; Cash Pension Program, plus Social Security. See our website at www.cityofomaha.org (under the Employment section, Benefits link) for detailed information.

Who Can Apply: Any person who meets the qualifications and other requirements described in this posting.

How to Apply: Completed City of Omaha employment applications must be submitted using the online application from the City website. It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department by the stated deadline. You may confirm receipt of any materials and forms by contacting the Human Resources Department. If the materials are not received in the Human Resources Department by the stated deadline, they will not be considered. There will be no exceptions to this rule. If you do not meet the requirements at the time of this posting, once you do meet the requirements you may apply when it is posted again.

Examination Information: The multiple-choice/written examination for this position will be on a date to be determined at the Omaha/Douglas Civic Center, 1819 Farnam St. An invitation via email to the exam will be given to candidates once their application has been received, reviewed by a recruiter, and accepted to the test for the position. The test is designed to assess knowledge of the job, skills, and abilities of this position. There is no study guide for this exam. The passing score on the examination is 50%. This will be weighted 100% in the final score.

Veteran Points: To claim five (5) points for veteran's preference, you must submit proof of service (such as a DD-214) that includes date of induction, date of honorable separation, and Social Security number. (You must have completed more than 180 consecutive days of active duty.) To receive an additional five (5) points credit for disability, you must submit proof of eligibility from the United States Department of Veterans Affairs dated within the last 12 months. This information must be submitted to the Human Resources Department by the date included in the acceptance email sent to qualified candidates.

Required Knowledge, Skills, and Abilities:

* Knowledge of general office procedures, standard clerical techniques, and office equipment
* Knowledge of business English and spelling
* Knowledge of and ability to operate a computer or other technology using standard or customized computer or systems software applications appropriate to the assigned tasks
* Ability to learn and adapt to advances in computer and electronics device technology and software
* Ability to establish and maintain effective working relationships with fellow employees and members of the general public
* Ability to understand oral or written instructions
* Ability to maintain confidentiality
* Ability to read the English language
* Ability to learn teletype and voice radio communications system operations
* Ability to learn and retain information concerning city, state, and federal laws, codes, and ordinances
* Ability to memorize and retain codes and information
* Ability to analyze and categorize police reports
* Ability to detect coding errors
* Ability to hear and speak clearly and distinctly, and to communicate effectively
* Ability to view information on criminal history screens
* Ability to focus on a single source of auditory information in the presence of other distracting or irrelevant auditory stimuli
* Ability to maintain flexibility in responding to changing requirements and in coordinating multiple priorities
* Ability to respond rapidly and effectively to record checks and to maintain emotional composure in order to organize work and to maintain a high level of productivity during periods of stress or high activity
* Ability to understand oral or written instructions
* Ability to adhere to safety policies, procedures, and guidelines
* Ability to work a variety of shifts/schedules including nights, weekends, and holidays
* Ability to work in a sitting position and type 76 to 100% of the time
* Ability to reach from 76 to 100% of the time; walk from 51 to 75% of the time; and bend, stoop, stand, walk, push and pull from 26 to 50% of the time
* Ability to move and transport objects weighing up to ten (10) pounds up to 33% of the time

Essential Functions: (Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this class.)

* Operates a voice radio communications system to respond to police officer requests regarding record checks, wanted persons, warrants, or stolen items; retrieves data from a computer; determines pertinent information to release and transmits information to officers
* Enters, retrieves, updates, and deletes criminal data using a computer linked to national and state crime communications systems
* Receives and transcribes non-emergency telephone information to complete reports from citizens
* Checks police reports for completeness and accuracy and returns reports if incomplete; assigns appropriate codes and enters data to create criminal histories
* Conveys and receives criminal history messages from other law enforcement agencies nationwide using a teletype machine
* Retrieves warrants and other records; completes sign out sheets and transmits to police officers
* Contacts appropriate outside parties or organizations for police officers to obtain towing services, to report traffic signal malfunctions or downed tree limbs, or to perform other necessary services
* Assists with training new Police Information Operator I incumbents, as needed, including working alongside, reviewing documents and/or computer entries, and answering questions
* Maintains regular job attendance in accordance with a schedule established for the position by the supervisor
* Performs other related duties as assigned or as the situation dictates within the scope of this classification

Conditions of Employment: Candidates must provide proof of U.S. citizenship or proof of permanent residence or authorization to work. The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment. Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment. If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment. Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.

Reasonable Accommodation: Applicants requiring an accommodation for the examination because of a disability should advise the Human Resources Department a minimum of 48 hours prior to the examination by emailing peremploy@cityofomaha.org.

For a complete description of this job classification go to the City of Omaha's website at hr.cityofomaha.org.

Contact Points:
City of Omaha Human Resources Department
1819 Farnam St, Suite 506
Omaha, NE 68183

Phone: (402) 444-5300
Fax: (402) 444-5314

Website: hr.cityofomaha.org

Email: peremploy@cityofomaha.org

The City of Omaha is an Equal Opportunity Employer.