Summer Program Office Assistant

Program Administration: Program Office Assistant

The Program Office Assistant(POA) works directly with the Leads, Advisors, Program Support, Scholar Experience Team, students, parents, and vendors to ensure that administrative tasks are completed, individual needs are met, and excellent customer service is provided to all.

The Program Office Assistant (POA) reports to the Program Lead and assists in providing the best experience possible for all program participants, family members and vendors. The POA maintains the field office and must be able to interact in person, by phone and email with students and parents as well as work with all staff. The POA must be comfortable addressing parent and scholar concerns in a customer service-friendly manner, and escalate issues as necessary to management. They will spend 90% of their work hours in the program field office.

Responsibilities

• Act as central contact for program field office
• Liaise between management and outside parties
• Interact with families, scholars, vendors, speakers, and staff in a friendly and positive, customer service-focused manner
• Respond professionally, and with appropriate urgency, to a high volume of calls and emails from families, speakers, and vendors
• Determine which phone calls and emails need to be escalated to management
• Greet visitors at program field office
• Facilitate check-out and visitation for scholars and assist program visitors when necessary
• Develop and update scholar arrival and departure manifests
• Keep office area and office supplies stocked and organized
• Respond to supply requests as needed
• Complete administrative responsibilities (e.g. photocopying, faxing, sending program mail and packages, inventorying, managing tracking and checklist documents), as needed
• Be knowledgeable of all policies and procedures and assist in their enforcement, including appropriate student conduct and dress code
• Coordinate special events and assist the Scholar Experience Team and Program Lead, as needed
• Perform other duties as determined by the program leadership

Program Office Assistant Requirements

• 1-2 years of customer service, administrative, and/or managerial experience
• Outstanding solution-focused customer service skills
• Strong Excel and Microsoft Office skills
• Excellent logistical, administrative, and organizational skills
• Excellent verbal and written communication skills
• Ability to exercise good judgment and solve problems
• Ability to work independently as well as in teams
• Bachelor's level education
• Previous experience working with youth
• Maturity and professionalism

Health & Safety Responsibilities

• Clean and sanitize equipment and spaces
• Perform temperature checks
• Be around large groups
• Wear a face mask and any other PPE as required while performing all duties throughout assigned workday
• Model best practices for staying healthy throughout the program
• Enforce health and safety guidelines among scholars and staff
• Responsibilities and Requirements for this role may adapt and adjust with any new Local/State/Federal/Venue guidelines as well as recommendations and requirements from the Center for Disease Control and Prevention (CDC) for General Health & Safety. If there are any changes to the responsibilities or requirements of this position, you will be informed prior to your start date.

Compensation and Benefits

• Seasonal Team members enjoy the experience of working with like-minded professionals, passionate about helping every student realize their career and life aspirations. Additionally, Envision offers:
• Accredited pre-program training on topics such as: operational excellence and scholar safety
• Continuing Education Certificates for educators, Program Leads, administrative and support staff (for eligible staff who attend training)
• Compensation paid bi-weekly
• Housing and meals during program sessions as well as between program session travel

Successful Candidates

• Are high energy, flexible, and able to work extended days and hours
• Will reside at the program site
• Can complete a mandatory training program prior to working first session
• Can pass a mandatory background check
• Are eligible to work in the United States

** Envision by WorldStrides' programs are held on college campuses and at conference centers across the United States. Positions could be based at any program location. The approximate start date in 2022 is June 15th. **

• 1-2 years of customer service, administrative, and/or managerial experience
• Outstanding solution-focused customer service skills
• Strong Excel and Microsoft Office skills
• Excellent logistical, administrative, and organizational skills
• Excellent verbal and written communication skills
• Ability to exercise good judgment and solve problems
• Ability to work independently as well as in teams
• Bachelor's level education
• Previous experience working with youth
• Maturity and professionalism