Information Technology Support Technician - Fishing

Johnson Outdoors Inc.
United States, Alabama, Eufaula
June 07, 2024
Description As the IT Support Technician Senior they will provide first and second level end user IT support for simple to complex technology which includes: proactively identifying needs; troubleshooting and fixing system, network, equipment and cabling issues; performing upgrades/changes; support of phone and voicemail systems; assisting with the backup process and systems; and providing end-user training on applications/new systems or equipment. The candidate will also perform the administrative duties required to support local and system-wide organizational information technology needs and create and maintain help desk tickets to document issues and resolutions, document and communicate on issues related to enterprise systems, and provide recommendations on solutions while enforcing and maintaining corporate and local standards and policies. Additional responsibilities include maintaining software and hardware inventories for infrastructure equipment and applications, leading and participating in related projects based on the direction of site management, and performing other duties as assigned. Qualifications Education Associates of Computer Science (required) Experience 5 years: Typically requires a minimum of five years experience providing second level information technology support with an emphasis on end-user and personal computer support. Experience in a manufacturing environment is preferred. Technical certifications, such as Cisco, Microsoft, Network+, A+ are desired. (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)