Senior Director, Personal Auto Claims

GEICO's Claims Organization is seeking a strategic, results-oriented Senior Director, Personal Auto Claims with a proven track record of improving critical business results. Responsibilities will include delivering executional excellence and driving operational strategy within the First Party Medical organization. This role is accountable for delivering industry differentiating results through leading an efficient and effective end-to-end Personal Injury Protection Claims operation through technology, process optimization, and ideal structure. This person will play a critical role in driving the change management and implementation agenda for our Strategic Claims initiatives while supporting a high-performance culture dedicated to customer focus and process transformation.

Key Responsibilities:

Risk Management:

Exercise exceptional risk mitigation to create decisions that have far-reaching, long-term impacts. Able to recognize and avoid unintended consequences while removing bias from decision making. Ensure regulatory compliance, execute industry-best Claims handling while maintaining exceptional file quality. Provide direct and indirect guidance in the resolution of high exposure Claims (severity and complexity) to ensure consistency and compliance with regulatory statutes.

Change Management:

Collaborate, communicate, influence, and engage partners across the organization to keep them informed of important matters and work together on strategic initiatives.

Analytics:

Digest large datasets and utilize data insights to effectively manage a multi-billion-dollar, complex loss portfolio using multiple analytical tools. Leverage the use of technology and implement best practices to support the strategic vision. Coordinates and collaborates with IT on the evaluation of technology vendors, digital tools, and fulfillment.

People:

Shape a high-performance environment; assesses existing employees' skills and competencies ensuring talent is aligned with current and future business strategies; holds people accountable while retaining and energizing talent to ensure employees have the capability to thrive in the company's culture. Oversight of talent management, budgets, performance reviews, training, staff development, and performance improvement.

Basic Qualifications:

• Education: 4-year degree required in Business, Economics, Finance, or related field of study

• 10 years of previous experience directly related to,

  • Personal Auto Claims Senior Manager/Director/Senior Director/Assistant Vice President experience required.

• Significant knowledge of Personal Injury and Med Pay coverages which vary by state.

• Ability to oversee both the Frontline/Technical PIP claims processes and PIP Litigation departments in various large states.

• Significant drive to advance techniques to maximize fraudulent claim mitigation where appropriate.

• Skilled in coverage analysis and litigation strategy.

  • Large loss management

  • Mediation, arbitration, and settlement negotiations

  • Technical expertise to evaluate severe and complex claims

• Superior interpersonal skills as demonstrated by the ability to resolve conflict, as well as the ability to persuade, influence and achieve buy in.

• Personal accountability for results and a commitment to continuous improvement in processes and operations that will enhance service, boost overall performance, and support enterprise objectives

Preferred Qualifications:

• Education: Master's Degree in Business, Finance, Economics, or related field of study. CPCU Designation.

• Prior knowledge utilizing Power Bi, Access, or another business-related program

• Currently holds and/or ability to attain required state licenses

This position is a Hybrid role: This position will require 3 days per week minimum in the local office, remote workdays are available on a flexible basis.

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.