IT Business Analyst

Lexmark International Inc
United States
June 28, 2023
Responsibilities : The IT Business Analyst accountable for the delivery (quality and deadline) of analytics. This includes driving business and technical discussions to define/design/deliver analytics, stakeholder and business analyst communication, capability to work with global teams (Cebu, Kolkata, Geneva, Lexington). It does require an advanced understanding of business processes and a great knowledge of technical architecture around CRM migration from Siebel to D365. This position is focused on Service Analytics, which includes managed assets, service call metrics and predictive analytics. Responsibilities: Management of end-to-end analytics projects Follows process and project methodology, ensuring proper implementation and adoption Advocates continuous improvement including identification of opportunities, adoption of best practices and standards Assist the business leaders for change management, training, and communication to the user community in order to effectively use tools and systems Assist with partnering with business leaders to build Analytics adoption that align to business strategies and goals Coordination with cross regional teams Qualifications: 5-15 years related work experience At least 3+ years' experience with: PowerBI SQL / SQL DB Data Warehouse / Data modelling Microsoft Dynamics Experience in Customer Services and/or Field Services area would be a plus Ability to organize information, manage tasks and projects to support business needs Demonstrated ability to interface effectively with intermediate levels of management Ability to flexibly accept dynamically changing priorities Education/Training: Bachelor's degree or equivalent required Knowledge, skills & abilities: Ability to organize, prioritize work, meet deadlines, and work independently Ability to handle multiple projects and activities in a timely, organized manner Requires technical and management skills appropriate to the position Requires strong oral and written communication skills Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment Ability to facilitate meetings and action plans Must be a strong team player #LI-KB1 #LI-REMOTE How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Lexmark is a federal contractor and, in accordance with Executive Order 14042, requires all U.S. employees to be fully vaccinated against COVID-19. Some positions may require additional customer-required screenings. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click to view Lexmark's Privacy Notice.