Document & Research Liaison I

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

* Military Times 2021 Best for Vets Employers
* WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Forbes America's Best Employers
* Newsweek Top 100 Most Loved Workplaces
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Computerworld Best Places to Work in IT

Basic Purpose

To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.

Responsibilities

* Serve as primary liaison to the Office of General Counsel for legal related matters involving specific business units and/or policies
* Investigate and respond to CFPB and BBB complaints
* Research and analyze claims/related actions; resolve issues
* Identify and address compliance issues; update guidelines and procedures to minimize risk
* Research potential legal issues using existing system of record
* Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations
* Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research
* Prepare written legal summaries, analyses, and legal documents
* Serve as contact point for escalated legal situations
* Inform attorneys of applicable and specific legal matters and the impact on the organization
* Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards, and results
* Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
* Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
* Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses
* Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed
* Perform other related duties as assigned or appropriate

Qualifications and Education Requirements

* Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents
* Basic understanding of state and federal court sysetms and the legal process
* Basic skill in researching and summarizing state and federal statutes
* Working knowledge of operational and regulatory risk controls, concepts, and practices
* Working knowledge of NCUA rules, regulations and federal laws
* Working knowledge of legal documents such as trusts, powers of attorney, complaints, and demands
* Advanced organizational, planning and time management skills
* Advanced research, analytical, and problem-solving skills
* Advanced skill exercising initiative and using good judgment to make sound decisions
* Experience in managing multiple priorities independently and/or in a team environment to achieve goals
* Working knowledge of document control and document security measures
* Advanced verbal and written communication skills
* Experience in working with all levels of staff, management, stakeholders, vendors
* Advanced skill establishing and expanding relationships with key members/customers
* Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
* Effective word processing and spreadsheet software skills
* Working knowledge of related department systems, principles, policies, and financial practices

Desired Qualifications and Education Requirements

* Thorough understanding of the financial services environment
* Familiarity with Navy Federal's functions, policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $26.50 - $41.00 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.