Tech Product Manager - Senior Consultant

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description and Responsibilities

Payments are a very exciting and fast-developing area with a lot of new and innovative ideas coming to market. With strong demand for new solutions in this space, it promises to be an exciting area of innovation for the next 5 to 10 years. VISA is a strong leader in the payment industry and is rapidly transitioning into a technology company with significant investments in this area.

If you want to be in the exciting payment space, learn fast and make big impacts, VISA Payment Systems Risk group is an ideal place for you!

The Payment Systems Risk development group is responsible for building critical risk and fraud prevention applications and services at VISA. This includes idea generation, architecture, design, development, and testing of products, applications, and services that provide Visa clients with solutions to detect, prevent, and mitigate fraud for Visa and Visa client payment systems.

This position is ideal for an experienced Technical Product Manager who is passionate about collaborating with business and technology partners in solving challenging business problems. You will be a key driver in the effort to define the shared strategic vision for the Payment Systems Risk platform and defining tools and services that safeguard Visa's payment systems.

The right candidate will possess a strong technical product management background, with demonstrated experience in managing products and services that have created business value and delivered impact within the payment risk domain or similar industries.

A successful candidateisa high impact leader with the ability to engage in high bandwidth conversations with business and technology partners and be able to think broadly about Visa's business and drive solutions that will enhance the safety and integrity of Visa's payment ecosystem.

Successful candidates will be skilled at forging strong partnerships with business sponsors, product owners, architects, and developers to define feature sets, story maps, detailed user stories (functional and non-functional) to support the development process. Beyond the design andplanning stages of the development lifecycle, this function works closely with thedevelopment teamsto communicate requirements for execution andimplementation.

This role will also partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategic priorities.

Essential Functions

• Collaboration with stakeholders (Business owners, Architects, Analysts, Developers, Project Managers, and others) in the creation of solutions for complex, global business problems

• Build strong partnerships with business owners and contribute to the definition and evolution of business strategy, goals, roadmap, and objectives. Deep understanding of business needs and objectives is important

• Ensure all stakeholders have a common understanding of all solution requirements

• Work closely with architects and leads in evolving technology roadmaps for applications and systems within the Payment Systems Risk domain and ensuring alignment with business and enterprise strategies

• Be technical and engage actively with architects, development leads and lead engineers in solution architecture discussions for functional and technical architecture discussions for non-functional requirements

• Participate in solution design reviews to provide input on product designs, conceptual approach, or potential problems

• Ability to break down business requirements, functional and non-functional requirements into features and user stories

• Document user stories with clearly articulated acceptance criteria that can be easily understood by software engineers

• Participate in end-to-end verification of new solutions to ensure they meet and exceed business expectations.

• Identify proper service metrics and measurements for ensuring performance against service level agreements

• Apply creative thinking/approach to determine solutions that further business goals and align with technology strategies

• Act as liaison to ensure clear communication and collaboration among the product owners and members of the development team

• Work with limited direction in a complex and evolving environment to drive solutions

• Provide thought leadership and recommendations based on best practices

• Continually evaluate product capabilities and provide guidance to product roadmap and strategy

• Work with management on quarterly roadmap planning and FY planning

• Own communication, facilitation, and participation in user acceptance testing of features as part of release planning and deployment

• Able to work on multiple projects and initiatives with competing timelines and demands.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 8 or more years of experience working closely with product managers or in similar TPM roles within a technology environment, with a record of successfully delivering complex products and services
• Candidate has a Technical Product Manager or Product Owner certification from Scrum Alliance or another Industry standard certification for the role
• Extensive hands-on experience with developing technical roadmaps, story outlines, writing user stories, grooming product backlogs, and coordinating/prioritizing conflicting requirements in a fast paced, in an evolving environment
• Strong knowledge of agile development practices (especially Scrum/Kanban), methodologies and tools (e.g., Jira, Rally)
• Strong analytical skills, excellent problem solving and ability to think independently
• Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings
• Knowledge and experience working in similar roles building and supporting highly available, high performant client facing systems
• Ability to quickly master new systems and/or processes, ability to stay organized while managing competing priorities
• Strong verbal and written communications skills and the ability to work well with other departments and varying levels of management
• Ability to function effectively in a fast-paced environment and manage multiple products requirements simultaneously
• Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting authority
• Knowledge and/or experience with successful agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Paired programming, Automated Testing
• Meticulous follow-ups and follow-through of issues and actions to drive them to closure in a timely manner, experience working closely with the technical/ software engineering teams in technical product manager roles
• Be the single point of contact for the partner and bring in resources from product, engineering, and business operations as necessary
• Support product owner in developing, maintaining, and grooming product backlog
• Collaborate with cross functional teams to identify and manage dependencies internal and external teams early
• Work with multiple scrum teams and non-agile Visa teams to align priorities in line with deliverable and roadmap commitments
• Handle issues and risks proactively and work with the program manager to successful deliver the program and projects
• Prior knowledge of Payments and Fraud/Risk management, detection and prevention are highly desirable
• Technical knowledge of a subset of the following: Rest APIs, JSON, SQL, Kafka, Spark, UI Frameworks like Angular/React, UX Design, AWS and AI/ML is preferred

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.