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Senior Client Care Support
Visa | |
United States, Florida, Miami | |
1004 Northwest 65th Avenue (Show on map) | |
December 10, 2022 | |
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone. Job DescriptionThe Client Support Senior Representative will be part of our Visa Services Support team within the Visa Client Care organization and will be responsible for supporting financial institutions and partners with our Visa B2B Connect product. Visa Business Solutions, and Visa Digital Support. As a Client Support Senior Representative, you will be working with external clients and banks along with escalating to internal Level II Client Support, Technical Account Managers, Compliance, Treasury, Product and Technical teams regarding issue management and support for B2B Connect transactions. This position is located in North America. Specific Responsibilities will include:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs. QualificationsBasic Qualifications:
Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. |