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Mainframe Performance and Capacity Management Engineer, Remote/Home Based

Allstate Insurance
United States
January 09, 2023

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them.

The Team:

Mainframe Engineering - Performance & Capacity management Team will be responsible for monitoring the mainframe performance, investigating any overheads, and planning the overall mainframe CPU capacity.

Job Description:

The Mainframe Performance and Capacity management engineer (also called as a Performance & Capacity Planner) will be in defining and evaluating z/OS-based performance data as well as establishing trends and workload forecasts. They must also be well-versed in writing policies and defining classes for WLM. A working knowledge of real time monitoring tools is also required. Experience with developing or modifying SAS/MXG programs to analyze z/OS source data (SMF, RMF) and/or scripting to analyze Linux system and Informatica logs is a big plus .and business partners as needed.

Responsibilities include (but are not limited to):
  • Provide technical support
  • Investigate and resolve routine or common incidents and issues generated from the Service Desk, application development teams, subsystem support teams and end users with little supervision.
  • Participate in the support, coordination and execution of scheduled maintenance activities including IPLs, DR tests, etc.
  • Be available for project and maintenance activities outside normal working hours, as needed.
  • Experience with performance tuning of systems, practicing capacity planning activity during system up-gradation and pro-actively managing capacity planning on regular basis.
  • Clear understanding about SMF and analyzing and drawing insights from SMF data Processing.
  • Experience with Workload Load Manager (WLM), Parallel Simplex configurations, multiple LPAR environments, and experience in capacity/performance reporting and modelling.
  • Must have system performance understanding of mainframe components covering the areas of ZOS, JES, CICS, DB2 and IMS.
  • Thorough knowledge in Performance analysis & tuning for ZOS operating environment / DASD / Tape storage systems
  • Ability to perform diagnostics and perform RCA [ Root cause analysis].
  • Capacity Planning for Processor, ASD, and on physical processors (CECs) for various customers.
  • Knowledge about forecasting for processors, coupling facilities, DASD, Virtual Tape, and Tape in a complex.
  • Provide technical guidance to internal contacts in the design of infrastructure solutions that meet business needs and perform to engineered specifications.
The ideal person will be able to demonstrate the following competencies:
  • Self-motivated and self-directed
  • Ability to comprehend new technical material and learn rapidly
  • Ability to resolve routine & common problems and implement solutions
  • Ability to operate successfully as part of a geographically dispersed team
  • Ability to follow established standards and procedures in the completion of work tasks
  • Interpersonal and team skills to enable them to participate in collaborative efforts of the team
  • Ability to communicate clearly, through both oral and written communication
Essential criteria:
  • 10+ Years of Experience
  • Must have SAS skills and working knowledge of SMF mainframe data
  • Must have experience in RMF, Omegamon and be familiar with the IBM SCRT process
  • Knowledge of IBM Z Performance and Capacity Analytics and experience in WLM policies.
  • Support and tuning of the development and production environments to ensure healthy practices, tuning and performance benchmarking
  • Performance tuning and capacity planning, including ways to reduce I/Os, CPU Time, MSUs, and MIPs, APA, SMF and Pivotor
  • Working knowledge of JCL, TSO, JES2, ISPF, SDSF, SMS, HSM, RMM, Parmlib
  • Excellent Communication skills
Desirable Criteria:
  • Experience with Communications Server, DB2, IMS & CICS
  • Experience with IBM's Geographically Dispersed Parallel Sysplex (GDPS) software
  • Experience providing support within a multi-LPAR, multi-site sysplex environment.
  • Strong troubleshooting, Vendor coordination and knowledge on ITIL framework
Hours of work:
  • Mon - Fri - Normal Business Hours 8AM to 5PM CT with some flexibility
  • Must be willing and available for project and maintenance activities outside normal working hours, as needed
  • Flexibility to meet business needs as required

Compensation offered for this role is$82,000-$134,800 per yearand is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on , , and or watch a .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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