FHA Quality Analyst

Description

Are you a Mortgage Professional skilled in FHA mortgage policies and procedures? If so, Leidos is looking for you!

Leidos currently has an opening for a Quality Assurance specialist with a strong FHA Mortgage background to join our Indianapolis, Indiana office. To be successful in this role, the right candidates will have work history in mortgage servicing and/or origination and specifically with FHA mortgages.

This is an exciting opportunity to use your FHA expertise to measure quality and to participate in training other employees. As a Quality specialist, you will boost our team in exceeding performance standards and providing excellent customer service to our clients, while also enjoying the benefits of being a Leidos employee.

If you know that you can succeed and thrive in this role, apply! We look forward to hearing from you.

What's in it for you?

• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year
• Ten paid holidays per year
• Ongoing training to promote your success
• Tuition reimbursement based on Leidos policy
• Discounted Leidos stock purchase and other Employee Discounts
• Voluntary overtime may be available based on business needs

Primary Tasks:

• Conducts call monitors and audits
• Reviews and tracks employee and over all contact center performance
• Makes recommendations for improvements, which include additional training, Knowledge Base content, and process improvements
• Participates in calibration sessions
• Assists in completing new hire call certifications
• Maintains updated knowledge of FHA Mortgage Insurance policies and procedures
• Maintains updated knowledge of all contact center standard operating procedures (SOPs) and Quality Handbooks
• Assists the trainer in identifying and developing training material resulting from quality data study
• Conducts training as needed

Basic Qualifications:

• At least two years of Mortgage Origination and/or Servicing background
• Position requires a flexible work schedule
• Work history in performing quality audits and/or conducting training
• Ability to obtain a Public Trust security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

• Two years of quality assurance or quality control history in a call center, the mortgage industry, or similar environment
• Prior FHA Resource Center contact center background

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The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.