ServiceNow Project Manager

Description

The Enterprise and Cyber Solutions (E&CS) Operation within Leidos' Defense Group has an opening for a Project Manager for the Global Solutions Management - Operations II (GSM-O II) contract. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners.

The ServiceNow Project Manager will be responsible for the leading and managing the migration of legacy telecom tools into the ServiceNow Solution. The Project Manager will have working knowledge of ServiceNow and/or enterprise cloud migration experience, to include implementation experience within an Agile framework and will need to be able to lead best practices with both internal and external stakeholders. The ideal candidate will have a background of successfully collaborating with customers and customer stakeholders.

The ServiceNow Project Manager will work in a collaborative and innovative culture in an effort to provide our customers with the best possible solutions that meet their strategic goals.

Primary Responsibilities

• Manage the migration of legacy telecom systems to ServiceNow Telecom Service Management (TSM), Telecom Service Operation Management (TSOM) and Order Management for Telecom (OMT) hosted in an AWS cloud environment
• Build and maintain a trusted advisor relationship with customers while developing a deep understanding of their priorities
• Oversee and guide the planning to support requirements gathering, gap analysis, business process re-engineering, and data mapping with key customer stakeholders
• Oversee integration meetings with the project managers and staff to develop project plan, coordinate deployment requirements, and support the project and program managers to communicate key plans to the customer and operators.
• Ensure the Integration and Deployment teams are properly coordinated and have the required resources to execute the migration and deployment of legacy system to the cloud.
• Identify risks, resolve problems and verify effectiveness of corrective actions
• Oversee that Technical Leads are adhering to DevSecOps Engineering processes for phased and incremental baseline deliveries
• Manage the cost of the project, ensure proper staffing to execute the project, and operate with the budget. Identify and execute actions needed to mitigate any cost drivers.
• Manage the growth, performance and professional development of staff

Basic Qualifications

• Bachelor's degree with 8+ years of prior relevant ServiceNow or Enterprise Cloud migration experience
• U.S. Citizenship required with a Secret Clearance or ability to obtain an Interim Secret Clearance.
• Experience managing high tempo technical teams and demonstrated multi-team management skills, decision making, communication and time management.
• Experience formulating a technical strategy
• Knowledge of Agile Development Methodology working expertise and/or certifications
• Knowledge of DevSecOps processes
• Knowledge of Engineering and Management Processes (e.g. ITIL, PMP)
• Knowledge of Federal and DoD industry/government best practices
• Experience with Risk and Opportunity Management
• Experience effectively communicating at senior levels within a customer organization
• Ability to collaborate with Program Management and customers in forming strategies to improve performance, reliability, and cost effectiveness

Preferred Qualifications

• Agile, ITIL and PMP Certifications
• AWS Cloud Certifications
• Experience with ServiceNow Telecom products

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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