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Technology Support Specialist Supervisor

Maricopa Community College district
dental insurance, paid time off, tuition reimbursement
United States, Arizona, Tempe
2411 West 14th Street (Show on map)
August 23, 2023
Technology Support Specialist Supervisor Job ID: 317468 Location: District Support Services Cntr Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $29.05 - $37.76/per hour, DOE Grade 117 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options Paid observed federal holidays & additional paid time off throughout the year Arizona State Retirement System (ASRS) & 12% Employee Contribution Match Paid vacation, sick, and personal time (if applicable) Multiple health and dental insurance coverage plans Virtual: Reach a doctor 24/7 Flexible Spending Accounts (FSA) Maricopa Perks & Gears Discount Program Employee assistance program (EAP) $4,000 Annual professional development growth funding (if applicable) Tuition reimbursement for employee and dependents (if applicable) Revised summer work schedule Maricopa Employee Health & Wellness Program Employee recognition opportunities Job Summary Information Technology Services (ITS) at the MCCCD is looking for a dynamic, people-leader in its Customer Care department. Customer Care includes the Helpdesk and Desktop Support teams which are responsible for customer and computer endpoint support at all District Office locations. The Customer Care team supports users through a variety of communication styles including face-to-face, phone, chat, and email. The ideal candidate will have related experience in both Helpdesk and Desktop Support areas and a passion for developing employees into leaders. Come be a part of an award-winning organization and technology team. Forbes ranks MCCCD as a Best Employer for Women. Ranked #69 in all industry sectors out of 400 American companies, MCCCD ranks #5 among Higher Education Institutions. Read to this exciting news. ITS is led by the 2022 CIO of the year for Arizona Public Sector organizations as recognized by the Inspire CIO Leadership Network, a national professional association for CIOs. MCCCD and the League for Innovation in the Community College awarded ITS the Innovation of the Year for its development of the Academic and Student Success Integrated Technology (ASSIST) platform. This technology enables MCCCD to affordably deliver high-quality, timely, accessible, and informed service to all students. Essential Functions 40% - Plans, prioritizes, organizes, assigns, reviews and evaluates the work of staff; ensures customers are provided excellent customer service; identifies training needs and opportunities; ensures knowledge base articles and related documentation is being updated and completed 30% - Supervises day-to-day activities of staff; conducts performance evaluations; coordinates trainings; participates in the hiring process and appropriate performance/behavior discussions and activities; develops work schedules 10% - Works independently or jointly on IT projects (e.g. annual computer refresh, imaging and prepping computers); interacts with vendors for quotes, on-site walk throughs, and/or troubleshooting; collaborates with stakeholders to identify their technology needs 10% - Researches new technologies and methodologies to create/enhance efficiencies within the department; runs reports to ensure SLA's and customer service metrics are met; implements strategies to increase service scores and vendor efficiencies; recommends purchases; lean forward approach with an eye on planning for the future 10% - Performs other duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution in any field, four (4) years of technical experience in an area directly related to assignment including two years of lead work or senior level experience. Or High School Diploma or GED and six (6) years of technical experience in an area directly related to assignment including two years of lead work or senior level experience. Desired Qualifications A. Associate's degree or higher in an IT related field B. Experience leading a Helpdesk and/or Desktop Support environment C. Experience administering SCCM/Intune/JAMF, or other endpoint management systems D. Experience in Higher Education, preferably in a leadership role in an IT environment Special Working Conditions This position is located at the District Office: 2419 W. 14th Street, Tempe, AZ 85281 MCCCD does not sponsor individuals for any type of work visas May be required to sit for a prolonged period of time; viewing a computer monitor How to Apply Applicants are required to submit a resume and strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review October 17, 2022 Applications received after the review date may not be screened EEO Information Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link . Clery Act The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link To apply, visit jeid-c2e2d8fed2de094f8bb5877281a8fe5f