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Tech Support Technician (Helpdesk)

Maricopa Community College district
dental insurance, paid time off, tuition reimbursement
United States, Arizona, Glendale
August 23, 2023
Tech Support Technician (Helpdesk) Job ID: 317347 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $16.91 - $21.98 / per hour, DOE Grade 109 Work Schedule Tuesday - Friday, 9am - 7pm, Sat 8am - 12pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options Paid observed federal holidays & additional paid time off throughout the year Arizona State Retirement System (ASRS) & 12% Employee Contribution Match Paid vacation, sick, and personal time (if applicable) Multiple health and dental insurance coverage plans Virtual: Reach a doctor 24/7 Flexible Spending Accounts (FSA) Maricopa Perks & Gears Discount Program Employee assistance program (EAP) $4,000 Annual professional development growth funding (if applicable) Tuition reimbursement for employee and dependents (if applicable) Revised summer work schedule Maricopa Employee Health & Wellness Program Employee recognition opportunities Job Summary This position provides critical technical support services across the college. This would include things like assistance with access to computers, software, college accounts, email, and any learning systems. In addition, this position provides critical phone support services across the college. It is needed to ensure someone is available to provide support during the operating hours of the Service Desk. The technician will provide expertise with operating systems for Windows and Mac/Apple devices. Essential Functions 55% - Provides first-level support for desktop, audiovisual and/or phone systems; responds to support phone calls, requests, or helpdesk tickets. Maintains, installs, removes, configures, troubleshoots and repairs computers, electronic devices, desktop software and peripheral devices. Assists users with hardware and software applications, printing, scanning/copying, digital image devices. Troubleshoots internet issues and monitors traffic. 25% - Maintains system inventory, documentation, storage, and security of equipment. Creates user documentation and updates procedures. Schedules replacements and upgrades. May give work direction to student lab assistants. 10% - Develops and maintains databases. Participates in audiovisual and graphics projects, as assigned. Adheres to applicable policies and procedures. 10% - Performs other duties as assigned. Minimum Qualifications High School Diploma or GED and one year of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications Two (2) or more years of documented experience working in a technology support or a technology customer service related IT position. One (1) or more years of documented experience in troubleshooting software and hardware issues on a variety of end-user computing and mobile devices, using Windows OS's, macOS's, and iOS's, etc. Documented experience using a wide range of computer applications including Microsoft Office, Google Apps\Suite, Adobe Creative Cloud, Learning Management Systems (LMS), web browsers, and other commonly used applications. One (1) or more years of documented experience using a helpdesk ticketing system. Communication skills, written and verbal as demonstrated in the Cover Letter. Special Working Conditions MCCCD does not sponsor individuals for any type of work visas. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: Travel to campus during interview/selection process will be at candidate's own expense May be required to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs How to Apply Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications. Applications without a cover letter or do not include detailed employment history information will be incomplete and will not be considered. Please ensure your resume and cover letter provide the following items: Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Provide complete employment history to include, but not limited to: Employer name, dates of employment in month/year format (e.g., 09/07 to 10/11), Full-Time Hours or Part-Time Hours, Job title and Job duties. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested prior to any job offer. Posting Close Date Open until filled. Apply on or before Thursday, 09/22/22, to be included in the first review of applicants. EEO Information Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link . Clery Act The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link To apply, visit jeid-02a7ecbe3f81c24e8c671323721e5a76