Product Manager, Unified Communications

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Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.

We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.

As the Product Manager in the Unified Communications space, you will work primarily with our IT engineers and customers across the company to deliver technology solutions, requests, or projects of moderate scope and complexity. Some examples of projects in this space include partnering to define our voice and virtual collaboration strategy, as well as representing Unified Communications products as a whole from Engineering. You respond to problems, prioritize correctly, systematically gather information, sort through issues, seek input from others, develop accurate conclusions from findings, and make timely decisions and adapt to change. As a PM you work on cross-functional dependencies. You communicate optimally to ask and answer questions and share your knowledge with the larger team.

• Work proactively on customer issues and resolve them in a timely manner
• Communicate at both the business and technical level (written and verbal)
• Work very comfortably with stakeholders at all levels
• Balance multiple issues, set expectations, and prioritize accordingly
• Research and respond to customer questions
• Navigate sophisticated situations involving multiple teams

• Responsible for long and short term product vision based on market, business case, and delivery analysis
• Lead the delivery of the product roadmap incorporating projects, features, and other key initiatives
• Translate product strategy into detailed requirements, and write user stories with story-level acceptance criteria
• Effectively negotiate work scope with business partners and Security to align on objectives around time to the market, effort, and scope
• Contribute to business partner vision at the initiative level, influencing scope and delivery options with feedback
• Work closely with the Unified Communications team on solution design and execution according to business needs
• Serve as Product Owner on the scrum team to organize and prioritize work backlog and convey business value to the scrum team
• Lead to the definition of done from feature acceptance criteria and meet business value requirements

• Partner with Scrum Lead to review delivery capacity needs based on roadmap, and work with management to address them
• Manage dependencies, anticipate blockers and obstacles, and engage appropriate resources to align and solve
• Guide business partners through the work intake process, highlighting achievements and artifacts, and understand the value behind them
• Participate in cross-functional initiatives as a delivery component, representing their team's work with a small number of dependencies
• Lead and communicate tradeoff decisions between scope and schedule
• Review technical solutions for compliance with business process and objectives

• 4+ years of related experience in product management or lead business analysis
• 3+ years of related experience in infrastructure/security organization and understanding of collaboration technologies (collaboration and meeting tools, voice calling systems, and cloud-based contact center software)
• Experienced with agile delivery methodology and scrum
• Experienced with high-profile product and project deliveries in a rapid growth environment

• Zoom, Webex, Voice Calling Services, Amazon Connect, Google Suite
• Salesforce Core product and features
• Force.com features and capabilities
• Agile development methodology
• Internet Architecture and Cloud Computing Concepts
• General IT (database, security, networking) concepts and basic programming concepts
• General Software Business Processes (Sales, Renewals, Service, Support)

This role is Office-Flex (~1-3 days/wk in office)

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