Maintenance Controller

Drive your future with us. At Viasat you'll work with top technical talent who are always striving to stay ahead of the curve. With opportunities to work on a mixture of technologies and projects you'll be involved in calling the shots on the next great opportunity. Won't you join our dynamic company where technology leads the way?

The Maintenance Control SATCOM Specialist, is a key member of Viasat's Global Enterprise & Mobility Support team, which helps deliver and maintain Viasat's best-in-class Viasat Connectivity services to our Mobility Operations customers. The SATCOM Specialist plays a critical part in the troubleshooting and support of our customers and has a focus on analysis and trending data with failures with Viasat connectivity solutions.

Additional key responsibilities include providing support to on-site and remotely with internal and external technical support representatives during the installation, activation and maintenance of Viasat IFEC equipment, including software loads, antenna calibration and high level troubleshooting. Verbal and written interaction with customers is frequent and must be delivered professionally. The SATCOM Specialist interfaces with internal and external stakeholders, and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers and third party partners & suppliers. This position requires contributing to shared knowledge, documentation, training of peers and other stakeholders, and may require travel to other Viasat offices, customer locations and airline maintenance locations up to 20%.

The ideal candidate will have advanced knowledge of IP networking, Linux, RF equipment and communication, and a vast experience in troubleshooting and triaging highly technical issues. The critical nature of the work requires good judgment, initiative and specialized technical expertise to understand problems and develop recommended solutions.

Key Responsibilities:

• Designs and provides technical guidance for internal personnel analyzing and troubleshooting unscheduled maintenance on Viasat IFC system.
• Communicate with Mobility Operations Managers, Quality Assurance, Materials management and contract maintenance as required to support the repair and maintenance process.
• Participate with technical teams to diagnose, troubleshoot and repair any discrepancies related to the terminals in accordance with approved technical data.
• Analyze system reliability and determine a course of action based on those findings.
• Provide remote assistance to support diagnostic checks on Viasat IFEC equipment installed on mobility operations customer vehicles.
• Coordinate new software roll out, testing and implementation to minimize impact to reliability.
• Review's terminal historical data and issues action plans as required based on data trends and team analysis.
• Generate metrics from historic analysis provided by maintenance control team.
• Utilize Splunk to determine predictive failures and trend common failures to provide recommendations to development engineering
• Own User Interface software improvements and provide recommendation to engineering for corrective action.
• Manage over the air terminal software roll-out and coordination with internal and external engineering.
• Own all single terminal investigations
• Manage operations repeat and chronic programs
• Provide source data for technical training department
• Perform other tasks as assigned by the Manager, Commercial Mobility Maintenance Control (CMMC).

Requirements:

• 3+ years' experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.
• 3 years' experience in Network Operations and Product Support
• 2+years analyzing and trending operational data to gain efficiencies
• 2+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.
• Proven Ability to provide on the job training related to Linux, Satcom and troubleshooting mobility terminals.
• Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
• Ability to assist customers with complex troubleshooting without instruction, using sound judgment to obtain results.
• Ability to travel domestically and internationally up to 20% of the time.
• Ability to work Onsite at DFW Airport in the American Airline's office

Preferences

• Experience/knowledge of Splunk
• Bachelor's degree in a related technical discipline