Job posting has expired
Customer Service Specialist II
 Aon | |
 United States, Montana, Kalispell | |
 September 30, 2022 | |
| Aon is looking for a Customer Service Specialist II. As a Customer Service Specialist in our Kalispell, MT office, you will contribute to the success of our Private Flood Insurance Program business! Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry. Duties and Responsibilities: Establish oneself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules and state regulations Collaborate with agents, various departments and carrier partners via multiple communication methods to efficiently process transactions Investigative skills to determine the credibility of legal, closing and replacement cost documents as well as National Flood Insurance Program maps and elevation data Hone your communication abilities as you communicate sophisticated technical information to agents, build and establish rapport with customers and address questions regarding private products. Handle policies using knowledge of underwriting components, including elevation certificates, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance Process flood insurance policies using web-based applications Required Skills and Experience: 1+ year of office and/or administrative background Typing of 40 WPM+ Customer service experience, including telephone communication, will be very beneficial Hours of operation are between 8:00am to 5:00pm MST Strong organizational and interpersonal skills with attention to detail Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques Prior experience in the insurance industry will be useful Education: HS diploma is required We offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance, various types of leaves of absence, paid time off, including sick days and vacation days, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits are governed by the applicable plan documents and policies. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2512293 | |