Business Analyst

Business Analyst

Overview of Position

Job Posting

This Business Analyst role is a high visibility position to the leadership team of Member Engagement. He/she will be leading and supporting the transformation of Member Engagement (ME) operations efficiency and effectiveness thru the identification, assessment, and implementation of process improvement opportunities across the multiples stages, systems, and process of ME operations. He / She will be leveraging subject matter expertise in member engagement operations in conjunction with analytical, financial tools and process improvement techniques to drive best practices and a holistic process design, ensuring and optimal balance across efficiency, effectiveness, and quality. The successful candidate should be knowledgeable of member engagement operations and capable of working with other team members to identify, quantify and drive multiple analysis/projects from conceptualization to implementation. He/she should be highly analytical, innovative, highly driven, self-motivated, results oriented individual who is comfortable working in a fast-paced environment with minimum guidance. The candidate should be a team player with good communication skills and ability to influence team members towards common goals.

What will be my duties and responsibilities in this job?

• Work with multiple stakeholders to:
• Collecting and screening feedback from multiple areas of the operation to identify and quantify opportunities to improve the quality and efficiency of end to end process.
• Propose innovative viable solutions that will address the opportunities identified and are aligned with the multiple stakeholders.
• Coordinate and assist in the development of business cases for each initiative including investment requirements
• Perform detailed due diligence across technology, physical & logical security, regulatory constraints, client contracts to determine the viability of the identified opportunities.
• Support development of Annual Strategy Plans and provide process subject matter expertise, analytics, or project management support during ideation to implementation of initiatives.
• Lead implementation of the process improvements actives/projects across multiple stakeholders to ensure delivery as per timelines, budget, and targeted business benefits
• Ensure projects follow industry best practices and end-to-end process design and methodologies meeting customer and business needs. Having alignment with the product roadmaps and growth plans for the business.
• Track implementation related issues and work with various workstream leads to resolve them. Escalate issues in a timely manner to the leadership for resolution.
• Provide regular program status updates to different stake holders ranging from Business Unit General Managers and Senior Leadership Team.
• Collaborate with Product Owners to define product vision, manage product roadmaps and growth opportunities according to business value / ROI
• Monitor performance of initiatives and benefits to shareholders, customers, and employees.
• Partner with operations to develop KPI's
• Evaluate servicing improvement opportunities, develop business cases, and implement selected opportunities.

What are the requirements needed for this position?

• Bachelor's or master's degree in Industrial engineering or similar field or Business MBA (a plus)
• Project Management Professional (PMI) or equivalent Project Management certification (e.g., Certified Project Management Practitioner, International Project Management Association, a plus)
• Lean Management or Six Sigma certification (Black Belt, a plus)

• 1-3 years of member engagement operations, metrics, and internal and external customers
• Passion to identify and drive process improvement with proven experience or educational qualifications, identifying improvements opportunities.
• Strong analytical and problem-solving skills
• Strong Interpersonal skills
• Creative thinker with a vision
• Attention to details
• Advanced Microsoft Office expertise (including, Excel, Word, PowerPoint)

What other skills/experience would be helpful to have?

• 1 years' experience in process improvement/reengineering using industry standard methodologies or educational qualifications
• Skills in process re-engineering methodologies (e.g. Lean/Six Sigma) and process automation (e.g. Robotics Process Automation)
• 0-3+ years' experience in project management Experience working in Agile Software Development methodologies
• Highly motivated self-starter, who can work independently with minimum guidance
• Excellent business acumen, executive presence, and verbal and written communications skills
• Experience developing project portfolios, managing implementation across cross functional teams, achieving project milestones on budget and in time.
• 1+ years' experience of Service Industry
• 1+ years' experience in Quality Improvement
• 1+ years' experience of Healthcare industry
• 1+ years' experience of BPO industry
• 1+ years' experience in data analytics using tools like SAS, SQL to provide strategic insights

What are the working conditions and physical requirements of this job?
General Office Demands

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

#li-remote

#IWork4CHNG

#ChangeHealthcareCareers

#HiringNow

#RemoteWork

#WorkFromHome

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.