Digital Media Lab Supervisor, WTC

Oversees campus computer lab upkeep and day-to-day support, open access lab printing, and poster printing services at the Water Tower Campus ( WTC). Maintains computer lab webpages and related documentation resources. Serves as lead with student labor administrator at WTC, including applicant communications, hiring paperwork, scheduling, training and general on-boarding, including ongoing development of training resources.

1. Leads student labor administration efforts for the area of Digital Media Services at WTC including applicant communications, hiring paperwork, scheduling, training and general on-boarding, including ongoing development of training resources.

2. Serves as lead for student labor pool with an emphasis on multimedia, print and graphic design software production, including ongoing development of related external client training resources at WTC.

3. Supervises general operations and organization of open access computer labs at WTC, including inventory of consumable supplies (paper, toner, cleaning supplies), ITS ticketing requests related to computer lab daily support/triage support for troubleshooting; collaborates routinely with Desktop Services, including annual reimage project involvement and testing.

4. Oversees WTC Poster Printing services, including upkeep, service request processing, annual budget account code transfer billings, and support for large campus printing initiatives and poster session needs.

5. Primary system administrator for systems focused on lab utilization metrics, print supplies and upkeep, including weekly metrics and ongoing usage reports.

6. Assists with circulation of equipment loan resources and webinar/virtual event support and trainings.

7. Attends departmental meetings and contributes to ongoing area initiatives.

8. Performs other duties as required.

Bachelor's degree is required, preferably in a related field such as Digital Media, Communications, Fine Arts, Education or Computer Science.

* Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.

* Core consulting skills such as business writing and presenting, and analytic comparisons. Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.

* Ability to develop and write reports, business correspondence, and procedure documentation.

* Able to communicate technical ideas and concepts to non-technical audiences.

* Strong analytical and problem-solving skills.

* Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health.

* Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.

* Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem-solving situations.

* Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.

* Ability to be flexible and adaptable to changing environments and business situations.

* Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.

* Evaluate technology problems and create manageable solutions.

* Able to synthesize complex or diverse information at an enterprise level.

* Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows ITS and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.

* Shows respect and sensitivity for cultural differences; supports and engages with University Diversity, Equity and Inclusion initiatives.

* Treats people with respect; Works with integrity and ethically; handle sensitive and confidential issues and materials appropriately.

* Must be hands-on, detailed oriented and have the ability to quickly adapt to changes and new ideas.

* Supports organization's goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decision-making process; Strong administrative and organizational skills.

A minimum of a bachelor's degree is required, preferably in a related field such as Computer Science, Information Systems, Digital Media, or Education.

Applicants should be hard working, enthusiastic, and resourceful. The Digital Media Lab Supervisor should have familiarity in technologies in order to provide subject matter expertise on these technology tools:

- Microsoft Office Suite (Excel, PowerPoint, Word)

- Adobe Creative Suite (Photoshop, Light Room, InDesign/Illustrator, some knowledge of Premiere Pro)

- Media Lab Computer Administration

Familiarity with other print and design applications, scheduling software, Learning Management Systems, online webinar systems, or Python/coding considered a plus.

Loyola all faculty, staff, and students to be COVID-19 along with receiving the COVID-19 Booster vaccine when eligible. An for a qualified medical or religious reason may be submitted for review/approval.