Video Streaming Engineer

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Corporate IT has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users. Additionally, we are moving our engineering teams into a new organization, leveraging a DevOps mindset, focused on delivering projects/solutions in a more efficient manner. This change is geared towards rethinking how we provide engineering support for the services we're responsible for. As a member of the End User Technology team, the Staff Network Engineering position is responsible for ensuring our end users receive the best Voice and Video experience possible. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work with state-of-the-art end user technology and solutions.

Scope:

Reporting to the Director of Unified Communication, this role will work with our event support team to record and stream corporate events and then edit the raw video and build presentations for broader distribution. Additionally, this person will help build a Media production Studio in our Foster City location as a base of event operations in California. The successful candidate should have experience delivering an outstanding customer experience while working with our latest technologies that cover Live Event Support, Streaming, Video Conferencing, AV Enterprise Voice and calling. The candidate will collaborate with engineering, operations, and development teams to ensure that the end user experience is exceptional.

Primary Responsibilities include:

• Provide Operational support for testing, setup and running of live events both virtually and locally across our other North America offices.
• Provide onsite support and assistance with any of the live events and recordings run from the local offices in Foster City, Palo Alto and San Francisco throughout the year
• Edit, stitch together and manipulate raw video recordings for later viewing or distribution
• Provide onsite troubleshooting and support for client meetings and video calls
• Create detailed design documents, evaluate and test new and evolving technologies for performance and cost benefits and then provide assistance on components of the acquisition process, including business case, vendor selection and input on contract negotiations.
• Provide pre and postproduction support from the Auditorium and meeting site in Foster City. Assisting production companies and running large scale events for the employees that work out of the office.
• Plan, implement, and provide ongoing escalation support for the following products and services- MS Teams, MTR's, AppSpace, vBrick, Cisco video conferencing endpoints.
• Provide basic project coordination for in-house projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures.
• Provide third level problem resolution support as necessary to achieve or exceed voice/video network and system service level commitments. In addition, provide limited second tier technical support that may require periodic 24X7 immediate response times.
• Assist in the production of webcast / video streaming and video conference global meetings, cultural events, and training seminars.
• Build and maintain relationships with global and virtual teams and third parties on deployment or support issues.
• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints.
• Participate fully in the development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations.
• Provide technical consultancy to operations, engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Minimum 3 years experience in Streaming, Video and Conferencing technologies, which can be a combination of experience in the Design, Video Editing or other equivalent professionally qualified education and experience such as Associates or Bachelor's Degree in Computer Science or other technology field. Streaming certifications are highly desirable.
• High level of competence in the following- Microsoft Teams, Microsoft Teams Rooms, WebEx, video bridging infrastructure, AV technologies and Web streaming solutions (such as VBrick and vMix) experience are preferred.
• Good technical understanding of AV equipment, encoders, signal flows, architecture and live system setups for broadcasts
• Experience and understanding of editing tools, compositors and graphics packages such as Adobe Premiere, Photoshop and After Effects
• Good understanding of streaming media workflows, CDN connectivity and media distribution for live and on-demand content both within an enterprise network and externally
• A conceptual understanding of basic routing/switching/QOS, firewalls and its potential impact on voice, video and web streaming network environments.
• Good understanding of live event workflow with AV switches and routers
• Experience working with MS Teams, Zoom, WebEx and Azure management
• Strong process orientation and proven planning, organizational and problem-solving skills.
• Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills.
• Ability to explain technical information to non-technical users. Staying calm under pressure.
• Experience leading technology deployments on moderately complex cross regional projects, including planning, documentation, and implementation.
• Demonstrated ability to systematically troubleshoot problems in complex environments.
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.