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Senior Director of PMO - Data and AI Platform

United States, California, Palo Alto
July 25, 2022
Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are the Data and AI Platform Technology team within Visa. We collaborate with every other team at Visa to deliver on our broad mandate of Data and AI Platforms that are secure, robust, and effective. To achieve this, we continuously reflect, learn, and commit to develop our platform, our processes, and our people.

As the Head of PMO for one of our vertical teams, you'll drive our platform forward as you build out and lead a PMO team. You should be comfortable leading teams, mentoring and developing others. You anticipate risks and negotiate trade-offs and are both technical and process focused.

In this role, you will work with all areas of the organization to deliver against our strategy while simultaneously handling the day-to-day aspects of your portfolio.

Do you wonder why, what-if, and why not? Do you seek simple solutions to complex problems? Are you naturally curious and a voracious learner? Are you a magnet to responsibility?

We want you to come join our team!


  • You love transformation, developing people, process, programs and organizations.
  • Collaboratively lead and coach a team of Program Managers to deliver successful programs.
  • Drive a continuous focus on developing automation to replace repeatable, operational tasks.
  • Proactively, assertively and creatively remove obstacles that slow down or prevent programs from delivering against objectives.
  • Work with partner teams to ensure ownership and accountability of technical project and program planning and delivery for infrastructure build out programs.
  • Coach across teams and senior leaders throughout the software development process with Agile and Lean practices.
  • Implement required phase gates and artifacts. In parallel, partner to improve our internal tools and processes with an agile approach.

Flex Work Arrangement - Hybrid Position - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


Basic Qualifications
* 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5years of work experience with a PhD
* You have 12+ years of proven ability as a Project/Program Manager, working with technical teams developing Enterprise class software applications and a degree or equivalent in a Computer Science or related technical discipline.

Preferred Qualifications
* 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
* You are an engaging leader who supports others' growth and development, while inspiring them to go beyond in their performance.
* You are a curious leader, who challenges the status quo, boldly and respectfully trying new things and advocating for changes that benefit the entire company.
* You are a relationship builder committed to both internal and external partnerships.
* Thorough understanding of infrastructure processes and lifecycle, ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
* Prefer experience with some Data and AI Platform technologies (Hadoop, Kafka, MLFlow, Tensorflow, etc). At a minimum, need a basic understanding of AI/ML and Big Data concepts.
* Understanding of technologies and products required to bring monitoring solutions to market at scale.
* Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration, able to work well in a global matrix management environment.
* Excellent analytical skills with a history of hands-on, detail orientation.
* Experience framing, establishing, and implementing large-scale enterprise-level change initiatives.
* PMP certification preferred.
* Experiences in handling complex infrastructure, e.g., multiple Data Centers and in country

Additional InformationVisa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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