Account Manager

Job Title

Job Description

If you are enthusiastic about education, using your skills and talents to help improve people's lives, and interested in working on a team of professionals at a globally respected education organization- you've found the right place. At Kaplan, we're passionate about what we do and who we do it for.

Unyielding determination to make a difference in people's lives through the power of education- That is Kaplan. For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are the intersection of education and technology, providing our students and clients with an experience that not only allows them to achieve their goals, but also ignites lifelong learning. Kaplan's culture of collaboration, innovation, and creativity truly makes Kaplan a great place to work and positions us to continue to deliver a best-in-class educational experience.

The future of education is here and we are eager to work alongside those that want to make a positive impact and inspire change in the world around them.

Impact & Scope:

The Account Manager (AM) is a service and account management role, responsible for being the primary point of contact for institutional school partnerships. Through face-to-face meetings, phone conversations, presentations, and a deep and thorough understanding of a school's needs, the AM will develop strong, long-term relationships with our institutional customers leading to near-term and long-term business results.

Knowledge, Skills, Abilities:

• Manage institutional customer base in assigned territory building mutually beneficial relationships that drive top line growth through contract renewals

• Negotiate, deliver, and book all business associated with existing and renewal accounts /contracts

• Introduce new products to existing customer base or at time of renewals, based on thorough understanding of customer's needs/goals

• Act as primary point of contact for all post-sale services including the scheduling of program delivery and that ongoing customer needs are heard and met by relevant internal teams

• Ensure all back-end operations are smooth leading to seamless service delivery including student roster receipt and timely booking & invoicing

• Demonstrate excellent presentation skills to facilitate effective orientations & presentations (in person or live online delivery)

• Demonstrate excellent time management, prioritization, organizational skills

• Demonstrate strong relationship building skills both internally and with customers, ability to work across dispersed teams in a virtual workforce

• Demonstrate strong goal orientation

• Extremely organized with a maniacal eye for detail and exceptional follow through

• Self-starter with a high energy level, optimistic demeanor, commitment to excellence, and a diligent work ethic

Requirements:

• BA/BS required

• 3+ years of outside/inside/high-touch retail sales, or high-touch service experience

• Up to 25% availability for travel in assigned territory

• Willing to work extended hours (as needed)

We offer a competitive benefits package including:

• Remote work providing flexible work/life balance
• Comprehensive Retirement Package including 401K company match and two pension programs
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Competitive health benefits and new hire eligibility starts day-1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
• And so much more!

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Colorado Residents: Salary Range in Category A

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Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found .

Individuals hired for KNA positions that require in-person travel and/or interactions must be fully vaccinated against COVID-19 unless otherwise prohibited by law. KNA complies with federal, state, and local laws with regard to accommodations related to this policy.

Diversity & Inclusion Statement:

Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our .