Senior Product Manager- SaaS Experience Platform - Remote

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the opportunity
Ellucian is seeking a Senior Product Manager to join our SaaS Platform team to work with our internal teams and partners to build the right extension points for our Experience platform. Individual should be innovative, hands-on and driven to delight customers. This person will be tasked with understanding the market and determining where we build, buy, or partner. The Senior Product Manager will collaborate with Ellucian R&D, UX, Marketing, and Sales to deliver high-value customer-centric solutions, while engaging across Ellucian teams to ensure customer and product success. Conduct customer research, product discovery and synthesize market factors into a cohesive product strategy.

Where you will make an impact

• Our product strategy and go to market
• Own the product backlog and roadmap
• Write product themes/initiatives complete with value oriented OKR's
• Write epics and stories to support completion of initiatives
• Collaborate with customers for product validation and to understand/solve challenges
• Prioritize development activities to continuously deliver value to customers
• Work collaboratively with R&D and UX to build roadmaps and plan releases
• Evangelize for the product through in-person and virtual presentations and engagements
• Support the sales process with product expertise
• Collaborate with solution success team, comprised of leaders across all phases of the customer journey, to achieve successful customer adoption, value realization, satisfaction and overall solution health

What you will bring

• 4+ years experience in Product Management
• 2+ years experience in Portal and Application space
• Expertise on building extensible solutions in the SaaS space
• Experience researching product ideas and turning them into compelling business cases
• Experience building extensibility frameworks, search, and other core services
• Experience applying the JTBD framework is a plus
• Outstanding communication skills, written and verbal
• Ability to communicate with technical and non-technical audiences
• Ability to collaborate across organizational boundaries
• Ability to work in a fast paced environment and balance and prioritize ones time
• Curious, willing to ask questions and take feedback, and driven to delight customers
• Outcome-focused, with customer value always in mind
• Ability to simplify complex challenges and technologies into simpler outcomes and stories to drive shared understandings
• Able to confidently demonstrate products, and influence senior management, and other internal or external stakeholders
• Experience communicating product vision and decisions across geographically distributed teams
• Process-oriented decision-maker who relies on data
• Ability to balance conflicting priorities and work independently

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Maternity & Paternity Leave
• Charitable leave - 40 hours/year
• Telemedicine
• Wellness
  • Ginger (mental health)
  • Wellbeats (virtual fitness classes)
• Rethink - caregiver support
• Diversity and inclusion programs which provide access to 11 internal employee resource groups
• Tuition Reimbursement Assistance
• Professional development opportunities

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#LI-Remote

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