Network Engineer

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the opportunity

As a Network Engineer, you will assemble and perform advanced, custom configuration of enterprise network components (i.e., routers, switches wireless access points/ controllers, etc.) as well as maintain services (i.e., connectivity and access). You will be responsible for performing troubleshooting to isolate and diagnose complex problems. This involves independently implementing solutions that have limited system-wide impact.

Our commitment to excellence means we are looking for a skilled Network Administrator who is a team player and customer focused. If that describes you, we want to hear from you!

Where you will make an impact

*Maintaining network resources on premise and in the Microsoft Azure cloud, including configuration of network switches, wireless access points/controllers,server hardware, VoIP systems, operating systems, applications, and services in a wired and wireless environment.

*Maintaining and improving enterprise network operations and provide support to network users.

*Configuring and maintaining network components (e.g., routers, switches, access points/controllers,etc.) and services (i.e., connectivity and access).

*Performing custom configuration for complex network devices such as firewalls and VPN concentrators. Reconfiguring network equipment as necessary to handle environmental changes.

*Performing network troubleshooting to isolate and diagnose complex network problems. With minor supervision, implementing solutions that have limited system-wide impact. Escalating issues with broader implications for entire network to higher level network personnel or Technical Director

*Maintaining the wireless authentication tool(s) for the campus and serve as the primary point of contact for campus community support.

*Administering servers both in a Virtual and Physical environment.

*Utilizing monitoring tools to capture and analyze traffic, maintaining uptime, generating usage reports, and spotting trends

*Creating and maintaining documentation and diagrams as needed when assets are added or removed

*Supporting our Mitel VOIP telecom environment including performing adds/ moves/ changes of phone equipment and ensuring that our environment stays current with product releases.

• Supporting audiovisual over IP and QOS familiarity

*Providing users with technical support; establishing network users, user environments, and directories for networks being installed

*Installing and testing necessary software and hardware in accordance with standards-based settings and the University's Change Management processes

*Providing users with technical support; establishing network users, user environments, and directories for networks being installed

• Work with vendors in installing endpoints onto the Rivier network. Emergency bluelights, CISCO ATA, video cameras, HVAC, POS, irrigation controllers.)

What you will bring

*Higher Education background and knowledge with 3-5 years of related experience and/or training; OR equivalent combination of education and experience.

*Experience with network administration skills including security, back-up and recovery, and capacity planning.

*Has experience implementing network switches and routers.

*Practical experience with Mitel VOIP system administration

*Excellent time-management, planning and interpersonal skills.

*Effectively manage scope and customer expectations on individual assignments.

*Must have the ability to work effectively with end-users, gain their confidence, understand their technical and operational needs, and translate them into viable technical solutions. Superior verbal and written skills, encompassing complete understanding on the English language with exceptional communication skills.

*Strong organizational and leadership skills.

*Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators.

• Some afterhours work required as needed.

*Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

*Ability to define problems, collect data, establish facts, and draw valid conclusions.

*Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

*Working knowledge of a Windows server operating system, backups and VMware.

What makes #Ellucianlife

*Comprehensive health coverage: medical, dental, and vision

*Flexible time off

*Thrive Flex Program that allows you to contribute towards your health, financial or learning interests

*401k w/ match & Bright Plan - to help you save for the future

*Maternity & Paternity Leave

*Charitable leave - 40 hours/year

*Telemedicine

*Wellness

oGinger (mental health)

oWellbeats (virtual fitness classes)

*Rethink - caregiver support

*Diversity and inclusion programs which provide access to 11 internal employee resource groups

*Tuition Reimbursement Assistance

*Professional development opportunities

#LI-JW1

#LI-onsite

Additional Information: