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Digital Customer Experience Leader (Remote)

Baker Hughes Holdings LLC
United States, Texas, Houston
July 01, 2022

Would you like to help shape and implement our Digital Solutions strategic direction?

Do you enjoy being part of a successful team?

Join our Digital Solutions Team!

As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, control, and inspect assets across many industries. Customers are provided with peace of mind needed to reliably and efficiently improve operations. Our team has a collaborative sales mind-set, a technical understanding of our products, providing highly customizable solutions.

As the Digital Customer Experience Leader, you will be responsible for:

  • Guide and align stakeholders in 7 global product companies to flexibly meet their needs within this framework.
  • Work closely with Product, Commercial, Service, and Digital Marketing teams to understand their needs.
  • Understand and capture transactional business processes to ensure good design.
  • Prioritize and create detailed requirements to be coded by our Digital Technology development team.
  • Digital Technology will be your partner. As they design and build, you will coach, guide, structure, explain, and provide the voice of the business to ensure quality results.
  • Prepare and manage the platform's release priorities, planning, and budget. Deliver on customer and sales objectives.
  • Partner with our external website and marketing team for a consistent customer experience.

Fuel your passion

To be successful in this role you will:

  • Bachelor's degree from an accredited university or college
  • Minimum of 5 additional years of experience in Sales and Commercial, Digital Marketing, Digital Technology, or Information Management areas
  • Have experience delivering B2B eCommerce projects for a manufacturer of physical goods
  • Have experience with other DCE projects besides eCommerce
  • Have an "ideas mindset" with an ability to find practical solutions to problems
  • Be data driven, with the ability to communicate recommendations using facts and derived information
  • Be willing and able to roll up your sleeves to get the goal accomplished
  • Have the ability to communicate and build consensus among different levels of the organization and across business units
  • Have proven prioritization and project management skills
  • Have demonstrated experience working in a matrix environment and in leading peers and key project groups.
  • Have a highly collaborative style across functional and technical audiences.
  • Hybris platform experience & integrations with SAP
  • Knowledge of SAP data management and commercial functions
  • Experience using Lean and SixSigma process improvement practices
  • Commercial experience, in sales, service, or supporting roles
  • Technical product and software coding experience
  • Experience with Product Information Management (PIM) and Digital Asset Management (DAM) tools

As part of our commitment to the health & safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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