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Customer Service - Hiring Immediately
TruGreen | |
United States, Pennsylvania, Lancaster | |
May 25, 2022 | |
R17200
101966 201 Bucky Drive, Lititz, Pennsylvania 17543 Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Receives inbound call from a customer with a potential cancel. Inbound representative is responsible for resolving concerns and presenting root cause related offers in order to retain the customer's business. Use high value saving techniques to meet product, and service sales retention targets, in a commission or incentive pay driven environment. The objective is to retain customers who are requesting termination of service(s) or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by TruGreen. Responsibilities 1. Receives calls from canceling customers and is responsible for resolving concerns and retain the customer's business. Provides immediate follow-up on customer complaints/concerns setting proper expectations and next steps for the customer. 2. Escalates customer issues requiring extensive problem solving to ensure both a close loop customer experience and learning opportunities for TruGreen. 3. Applies 5 Pillar Quality standards in accordance to Truly Green QA Model 4. Uses save training and specialized offers to retain customers. 5. Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer's account, or adjustment of customer's bill. 6. Updates and maintain customer database with accurate customer information and timely data entry. 7. Positively represents the TruGreen brand in all written and oral communications and correspondence. Competencies
Education and Experience Requirements
Knowledge, Skills, and Abilities
Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to:
Working Conditions Noise level
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here . California Residents: for information on personal data we collect as part of the application process, Click Here . TruGreen performs pre-employment testing. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. |