Product Manager, Healthcare Communications

Product Manager, Healthcare Communications

Overview of Position

At Change Healthcare, you will be at the center of improving healthcare at scale, expanding our platform, using unmatched datasets and applying artificial intelligence. Omni channel communication technologies and strategies are redefining the consumer experience and measurably improving outcomes. We have an exciting opportunity for a motivated product manager to help grow our Provider to Patient omni channel communications products, improve consumer engagement, and build out our shared communications service layer. The product manager will ensure enhancements are valuable, usable and feasible, and execution is successful through early customer adoption.

What will be my duties and responsibilities in this job?

• Lead product initiatives and enhancements from strategy through early customer adoption.

• Define initiative strategy including target business outcomes, customers, users, and success metrics.

• Perform discovery, using design thinking, to identify user/buyer needs, validate hypotheses, iterate potential solutions, and develop business cases.

• Define roadmaps, value propositions, features and user stories. Participate on SCRUM teams, groom backlogs, and ensure cross-team collaboration.

• Manage end-to-end milestones through Beta readiness, and collaborate with solution managers on commercialization, go-to-market and launch.

• Meet regularly with clients and users. Drive on-going validation and learning through quantitative and qualitative research.

• Proactively identify, capture and prioritize new ideas for future roadmap consideration.

• Lead and collaborate cross-functionally with UX researchers/designers, engineers, testers, implementers, other product managers, solution managers, marketers, and sales people.

• Communicate and evangelize clearly and convincingly up, down and across the organization.

• Take the initiative, demonstrating passion, focus, resourcefulness and good humor.

• Set and deliver on goals, consistently meet deadlines, and provide appropriate status on work activities.

What are the requirements needed for this position?

• 5+ years as a successful software product manager, including 3+ years managing enterprise web and API products

• 5+ years successfully serving healthcare providers

• 5+ years working on SCRUM teams

• Bachelor's degree in business, engineering, computer science, design, or related field.

What other skills/experience would be helpful to have?

• Experience with healthcare omni-channel communication (e.g., print/mail, email, SMS, IVR, journeys, etc.) and revenue cycle management solutions.

• Customer empathy, demonstrated ability to elicit underlying customer needs and distinguish from requests.

• Demonstrable experience with design thinking, lean startup, and experimentation.

• Excellent time management, organization and program management skills, and ability to focus on what is most important.

• Excellent collaboration, communication and interpersonal skills. Ability to build strong working relationships with a diverse set of stakeholders.

• Strong analytical skills, and demonstrated ability to learn complex concepts quickly.

• Product passion, intellectual curiosity, confidence, and drive. Self-starter with strong leadership skills and a drive to succeed.

• Experience working with third party technology partners.

• Skilled using Aha!, Confluence, Jira, PowerPoint and Excel.

What are the working conditions and physical requirements of this job?

• General office demands

How much should I expect to travel?

• Less than 20%

• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

#li-remote

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.