Inside Sales Associate, Inbound

The Inside Sales Associate, Inbound will interact with customers via live chat, phone, video, and email to provide and process information in response to inquiries, concerns and requests about products, services, and online orders. The primary goal for this role is to provide all inbound traffic with a comprehensive and efficient interaction that converts the inquiry to an ecommerce sale or highly qualified sales lead and/or appointment. Working as part of a dynamic sales team, this role provides an exceptional customer experience through timely and knowledgeable product & services support.

• Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online.
• Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer's experience.
• Actively participate in pre-sales & post-sales support which includes answering questions (i.e. product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online ordering.
• Demonstrate technical selling skills and product knowledge in all core offerings.
• Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology,, features, and benefits of eCommerce products.
• Work with internal resources to resolve any complex customer requests.
• Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments.
• Document product issues and provide customer feedback to help identify trends that may affect the customer experience.
• Perform data entry to support management team reporting.
• Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team.

• Computer literate with the ability to learn customer service software applications. Must have strong typing skills.
• Strong interpersonal, verbal, written communication, and listening skills.
• Ability to have dynamic, non-scripted chat/phone conversations with client.
• Strong attention to detail and accuracy.
• Strong organizational skills.
• Knowledge of consumer electronics products, administrative procedures, customer service principles and practices.
• Positive, adaptable, outgoing solution-finder who is able to multitask.
• Communicate well and are comfortable with talking to customers on the phone.

• High school diploma or GED required. Some college education preferred.
• Some customer facing work experience (i.e. retail, food service, sales) preferred.
• Ability to work 8-hour shifts between 8AM and 8PM Eastern time.