The IPAM System Administrator will deploy, operate, and maintain systems supporting multiple organizations as well as maintain the IP Address Management (IPAM) database on all systems on the customer's networks. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems.
Deploy, operate and maintain systems supporting multiple organizations as well as maintain the IP Address Management (IPAM) database on all systems on the customer's networks, to include production and lab environments.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Support customer requirements and remediation.
Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.
Experience with interacting with customers to handle service inquiries and problems.
Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as Service Now.
Knowledge of IC IT standards and best practices.
Experience troubleshooting issues in a growing environment.
Experience with deploying, operating and maintaining IP Address Management systems utilizing the InfoBlox appliance for DNS, DHCP and NTP services.]
Experience with DNS service and functionality in an enterprise environment
Familiarity with subnetting
Familiarity with DHCP services to include creating and managing scopes, verifying scope options are consistent, and troubleshooting IP address reservation failures in a multi-site enterprise environment.
Experience with troubleshooting NTP sync issues between local and higher tier remote NTP sources.
Experience with performing daily health checks on the service, validating zone transfers are working properly, and ensure communications with the IC Root devices are reliable.
Experience with log reviews, incident analysis, and identification of issue trends
Time management skills.
Strong oral and written communications skills.
Track record of working effectively individually and within a team, to work toward improved processes and results.
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
Due to the nature of the government contracts we support, US Citizenship is required.
TS/SCI with Polygraph required for this position or TS/SCI and willingness to obtain a poly.
Bachelor's degree with 4-8 years of relevant experience, Masters degree with 2-6 years, Associate's with 8+ years. Additional years of experience will be considered in lieu of a degree.
Pay Range:Pay Range $65,000.00 - $100,000.00 - $135,000.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.