Success Coach

George Mason University
United States, Virginia, Fairfax
June 22, 2022
Position Information Position Information Department Student Success Coaching Alternate Department Description Criminal Background Check Standard Background Check Motor Vehicle Background Check No Statement of Economic Interest Not Applicable Restricted Position? No, is eligible for layoff or severance benefits. Job Category Classified Staff Role (State) Job Title Education Support Specialist III / 29144 Working Title Success Coach Job Type Full-Time Position Number 03162z Recruit Number STF10899 Working Hours Location Fairfax, VA Other Location Pay Band Payband 4 Salary Low to mid 50's: Commensurate with education and experience. Web Announcement Success Coach, Student Success Coaching George Mason University's Student Success Coaching unit invites applications for a Success Coach. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. About the Department: The Division of University Life's Student Success Coaching unit is a hub for student engagement for all new freshman and transfer students. Student success coaching increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to campus and community resources. The Student Success Coaching unit provides incoming students access to ongoing mentoring and coaching from professional and student staff that maintain university-wide and college-specific knowledge to ensure the success of Mason's incoming student populations. About the Position: Reporting to the Assistant Director, the Success Coach provides holistic support for their assigned caseload of incoming students in their first year and available for the duration of students' time at Mason as needed by using the university's chosen methodology in the eight focus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, and health and support). Success Coaches provide an element of support for student career goals beyond the academic component. Mason will provide coach training on the coaching methodology to all incoming Success Coaches. The Success Coach provides success strategies for students, manages outreach and support efforts, and intervenes on student concerns to increase retention. Success Coaches contribute to Mason's strategic goals of preparing career-ready graduates, while increasing graduation and increasing retention rates. Responsibilities: Support of daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided by using the university's chosen methodology in the eight focus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, and health and support); Coaches assist with students' career exploration and major fit processes to achieve academic and career goals, as well as identify barriers to success and help students implement strategies to overcome them; Maintain university-wide and college-specific knowledge of relevant policies, procedures and resources for first year students; Monitors student progress and performance, analyzes problem areas, determines solutions and conducts intervention activities and processes for student; Coaches meet with and provide success strategies to students; manage outreach and support efforts to students with a variety of academic and personal development skills necessary to achieve student success; Coaches assist and support all retention related efforts within the school/college to support success and retention efforts, while implementing interventions to improve student retention; Success Coaches collaborate with academic advisors and other university stakeholders to support student success. May manage operation of assigned programming to support students of the school/college and other duties as assigned; Provide appropriate, accurate, and timely referrals for students; Follow-up with at-risk/interventions for students identified in the Patriot Success Survey, and other relevant student surveys; Coaches are required to participate in university wide foundational coaching training and ongoing professional development; Success Coaches are required to utilize the chosen university platform for tracking and reporting student interactions and making referrals; Success Coaches must achieve success coaching certification within 15 months of attending foundational coach training; Serve on committees and other projects as assigned by the Assistant Director; and Other related duties as assigned by the Assistant Director. Required Qualifications: Bachelor's degree or equivalent combination of education and experience required. Master's degree in Higher Education, Student Personnel, Counseling, or related field preferred; Some (typically at least one year) professional experience with or demonstrated knowledge in one or more of the following areas: success coaching, academic advising, orientation, disability services, veteran's services, career services, student involvement, and student rights and responsibilities; Demonstrated working knowledge of student transitional issues; Experience serving and supporting diverse student populations; Knowledge of principles and processes for providing customer service; Exceptional interpersonal, oral, and written communication skills with ability to communicate with a variety of constituents and departmental stakeholders; Skill in situational conflict resolution; Ability to work to meet deadlines, work accurately and quickly with attention to detail and be able to manage multiple complex programs and projects simultaneously; Ability to work with a culturally and ethnically diverse population of students, faculty, and staff; and Ability to work evening and weekend hours, particularly in the summer. Preferred Qualifications: Experience with educational database management systems and customer relationship management systems (CRM); Success coaching certification; and Demonstrated experience in student leadership, communication, program development, and administrative skills. Special Instructions to Applicants For full consideration, applicants must apply at ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information. For Full Consideration, Apply by: 04/04/2022 Posting Date 03/21/2022 Job Close Date Open Until Filled? Yes Telework Friendly? Yes Mason Ad Statement Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education. Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create. If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/! George Mason University, Where Innovation is Tradition. Equity Statement George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law. Campus Safety Information Mason's Annual Security and Fire Safety Report is available at