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OFFICE HOTELING & HELP DESK MANAGER more...
Location:Washington, DC
Company:Compass Group USA
First posted:June 10, 2017
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Description:

                                                        

A Fresh Approach to Great Results. 

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. 

A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK's steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks - only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring - today and every day.

 
Key Responsibilities:

  • Manage the daily operations and teams of the Office Hoteling Department and Help Desk for a full service account in Washington DC
  • Ensure that all team members will deliver superior customer service, operate the centers cost effectively and maximize usage to the properties full potential
  • Manage Reservations System to assure all information is accurate and being executed in a timely fashion
  • Providing the One-Stop-Shop solution focused on providing the customer with seamless Food and Conference solutions
  • The teaching and implementation of FLIK Platinum Service principles within the Hoteling and Help Desk teams
  • Manage and create innovative marketing plans to improve customer use and understanding of the operation
  • Recommend, develop and schedule training and courses for the associates
  • Performs related duties and special projects as assigned

Preferred Qualifications:

  • Bachelor's degree is preferred, or equivalent professional experience
  • Supervising, scheduling, training, management & coaching skills
  • Knowledge of basic work area operations, company and client policies and procedures
  • Responsible for action and marketing plans for the Hoteling and Help Desk.
  • Excellent communication skills both written and verbal
  • Manages time effectively and prioritizes tasks to meet deadlines
  • Ability to delegate tasks effectively in an assertive manner
  • Ability to work independently as well as in a team
  • Demonstrates good judgment and decision making skills
  • A passion for delivering the Platinum Service Standard so as to provide transformational service in hospitality
  • Ability to multi-task as well as stay on task and concentrate with constant interruptions
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Excellent knowledge of Microsoft Office, Outlook, and EMS preferred

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: District of Columbia-Washington/Metro
Activation Date: Friday, June 9, 2017
Expiration Date: Friday, June 8, 2018
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