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Part Time Sales and Service Representative I/II Job more...
Location:Smithfield, NC
Company:First Citizens Bank
First posted:May 03, 2017
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Part Time Sales and Service Representative I/II
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Job ID #: 28437
Location: NC-Smithfield
Functional Area: Branch Retail - Operations
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Monday - Friday 11:00am - 3:00pm
Physical Address: 409 East Market St., Smithfield, NC 27577
Department Name: Smithfield Main/Eastern Piedmont

Position Description

The Sales & Service Representative I perform teller transactions; basic service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales. Entry level with less than 1 year experience.

Principal Accountabilities:

Service & Sales Referrals:
Regularly create value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.

Use problem-solving, listening, understanding and responding techniques to address a customer's immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Risk Mitigation:
Adhere to all regulations and Bank policies, procedures and delegated authorities.

Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.

Act as a first line of defense in the identification of risk.

Complete required training and any Continuing Education by established deadlines.

*This position may be filled as an SSR I or SSR II.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

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