User Support, Analyst (Windows Desktop)

Summary

The MIL Corporation is seeking a User Support, Analyst with Windows support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.

This position currently requires a hybrid schedule, with 1 day on-site. Schedule is subject to change based on company/contract requirements.

Responsibilities

• Identify, troubleshoot, and resolve hardware and software problems.
• Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
• Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
• Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
• Work independently on day-to-day operations.
• Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
• Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
• Support in-office walk-ups and remote assistance while providing quality customer service.
• Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

Travel

None

Required Qualifications

• Four (4) or more years' experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
• Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
• Must be able to lift 30 pounds.

Desired Qualifications

• Strong communication skills both oral and written.

Education

Associates degree or equivalent experience

Clearance

Ability to obtain a Public Trust Clearance

All interested applicants must be U.S. citizens at the time of application.

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $60,000-$70,000 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Learn more on the

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2022, Top Workplaces USA award (Energage)
• 2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
• 2018-2022 Certified Great Workplace, Great Place to Work
  
  
  
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    • 2021 & 2022, Best Workplaces in Consulting & Professional Services
    • 2021 Fortune Best Workplaces for Millennials
    • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
    
    
    
    
  
  
  
  
• 2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.